IT Support Specialist
3 days ago
Virginia Paving Company is seeking an IT Support Specialist to join our Technology team. As a key member of our team, you will provide technical support and assistance to our staff, ensuring that our systems and infrastructure are running smoothly and efficiently.
Key Responsibilities:- Provide end-user desktop support via remote support tools or in-person visits
- Install and configure new Windows 10 computers, monitors, and printers
- Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review/design, and general best practices
- Knowledge or ability to learn about Cisco switches, internet connectivity, and Cisco IP phones
- Create clear, concise process and system diagrams and other supporting documentation
- Assist with other projects and tasks as required
- Strong communication skills are required with the ability to prioritize multiple tasks
- Track and generate reports on a monthly basis for outstanding issues
- Coordinate with vendors to execute software and firmware upgrades
- Communicate with users, vendors, and IT in a professional manner
- Attend meetings as required and provide regular and accurate status information to project participants/department leadership
- Minimum 3 years of technical experience working with hardware/software
- Must have experience providing end-user support with Windows 10, printers, and monitors
- Preferred knowledge of Windows Server, server hardware, domain administration, network troubleshooting, storage, switches, routers, firewalls, access points, video-conferencing, printers, copiers, smartphones, VoIP, LAN, WAN, Active Directory, DHCP, DNS, SharePoint, Office 365, antivirus, spyware removal, and backup/restore processes
- Microsoft training and related certifications are a plus
- Ability to assess customer needs to craft and deliver solutions
- Strong interpersonal, organizational, and customer service skills
- Ability to manage multiple projects and own tasks concurrently
- Ability to work flexible/extended hours when requested or participate in an on-call schedule
- Willingness to share knowledge and help cross-train peers
- Able to work both independently and effectively with remote team members as necessary
- Periodic physical effort, including standing, is required during a regular work shift of at least eight hours per day
- Employee must be able to periodically stand for extended periods of time, and to stoop, bend, and crouch as required to perform key duties
- Lifting and transporting of moderately heavy objects (40 lbs)
- Drive to locations to assist users or deploy systems as needed
- Work is performed predominately indoors, although periodic visits to construction sites or asphalt manufacturing facilities may be required
- Noise level in the office work environment is normal
- Medical & Vision Insurance
- Dental Insurance
- Basic Life and AD&D Insurance
- Short Term Disability
- Voluntary Term Life
- Long Term Disability
- Sick Leave
- Paid Vacation & Holiday Pay
- 401(k) Plan
- Additional Benefits including wellness coaching, etc.
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