IT Support Specialist

3 days ago


Chantilly, Virginia, United States Virginia Paving Full time
Job Title: IT Support Specialist

Virginia Paving Company is seeking an IT Support Specialist to join our Technology team. As a key member of our team, you will provide technical support and assistance to our staff, ensuring that our systems and infrastructure are running smoothly and efficiently.

Key Responsibilities:
  • Provide end-user desktop support via remote support tools or in-person visits
  • Install and configure new Windows 10 computers, monitors, and printers
  • Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review/design, and general best practices
  • Knowledge or ability to learn about Cisco switches, internet connectivity, and Cisco IP phones
  • Create clear, concise process and system diagrams and other supporting documentation
  • Assist with other projects and tasks as required
  • Strong communication skills are required with the ability to prioritize multiple tasks
  • Track and generate reports on a monthly basis for outstanding issues
  • Coordinate with vendors to execute software and firmware upgrades
  • Communicate with users, vendors, and IT in a professional manner
  • Attend meetings as required and provide regular and accurate status information to project participants/department leadership
Requirements:
  • Minimum 3 years of technical experience working with hardware/software
  • Must have experience providing end-user support with Windows 10, printers, and monitors
  • Preferred knowledge of Windows Server, server hardware, domain administration, network troubleshooting, storage, switches, routers, firewalls, access points, video-conferencing, printers, copiers, smartphones, VoIP, LAN, WAN, Active Directory, DHCP, DNS, SharePoint, Office 365, antivirus, spyware removal, and backup/restore processes
  • Microsoft training and related certifications are a plus
  • Ability to assess customer needs to craft and deliver solutions
  • Strong interpersonal, organizational, and customer service skills
  • Ability to manage multiple projects and own tasks concurrently
  • Ability to work flexible/extended hours when requested or participate in an on-call schedule
  • Willingness to share knowledge and help cross-train peers
  • Able to work both independently and effectively with remote team members as necessary
Physical Demands:
  • Periodic physical effort, including standing, is required during a regular work shift of at least eight hours per day
  • Employee must be able to periodically stand for extended periods of time, and to stoop, bend, and crouch as required to perform key duties
  • Lifting and transporting of moderately heavy objects (40 lbs)
  • Drive to locations to assist users or deploy systems as needed
Work Environment:
  • Work is performed predominately indoors, although periodic visits to construction sites or asphalt manufacturing facilities may be required
  • Noise level in the office work environment is normal
Company Benefits:
  • Medical & Vision Insurance
  • Dental Insurance
  • Basic Life and AD&D Insurance
  • Short Term Disability
  • Voluntary Term Life
  • Long Term Disability
  • Sick Leave
  • Paid Vacation & Holiday Pay
  • 401(k) Plan
  • Additional Benefits including wellness coaching, etc.


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