Oracle Customer Care and Billing Specialist

2 weeks ago


Paramus, New Jersey, United States SINCERA CONSULTING Full time

Qualifications and Experience:

We are seeking a dedicated professional with a Bachelor's Degree in Business, Computer Information Systems, or a related discipline, accompanied by a minimum of 3 years of experience in a technology service or management information systems environment.

A Master's Degree in a relevant field is preferred, along with 4 years of experience in a similar setting.

Key requirements include:

  • 4+ years of experience in application implementation or lifecycle development, with a proven track record in planning, documenting, validating, and testing technical solutions.
  • At least 2 years of experience supporting nightly batch operations.
  • Proficiency in Oracle CC&B Application (required - minimum of 2 years).
  • Familiarity with Customer & Field Service modules (preferred).
  • Experience with Mobile Workforce Management integration (preferred).
  • Knowledge of external customer-facing website integration (preferred).
  • Experience with application upgrades (preferred).
  • Understanding of IS Change Control Process.
  • Strong knowledge of the business areas covered by the assigned application modules.

Skills:

  • Excellent oral and written communication skills, capable of producing documented user requirements and process flows.
  • Ability to manage small to medium complexity projects related to application configuration, occasionally requiring guidance from a more experienced analyst for complex tasks.

We value superior interpersonal and communication skills that foster business awareness within the assigned area, as well as all aspects of the development lifecycle involving user interaction.



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