Clinical Supervisor

4 weeks ago

Gillette, Wyoming, United States Campbell County Health Full time
About Campbell County Health

Campbell County Health is a comprehensive healthcare provider in Wyoming, certified as an Area Trauma Hospital. Our organization includes Campbell County Memorial Hospital, Campbell County Medical Group, The Legacy Living & Rehabilitation Center, and the Powder River Surgery Center. We are dedicated to delivering exceptional care and services to our patients and communities.

Job Summary

The Clinical Supervisor will oversee the clinical operations of our ambulatory clinics, ensuring excellence in patient and family care. This role will provide clinical oversight, planning, and management of nursing, physician, and advanced clinical providers. The successful candidate will participate in interviewing and hiring clinical staff, orienting and training personnel, and collaborating with clinic directors to achieve departmental goals.

Key Responsibilities
  • Exhibit a thorough understanding of ambulatory clinic functions and provide daily oversight and management of staff performance and expectations.
  • Ensure superior ongoing patient satisfaction and customer service.
  • Conduct management responsibilities in a positive, professional manner.
  • Exercise excellent interpersonal relationship skills in the management and coordination of clinical staff.
  • Exercise effective problem-solving skills.
  • Demonstrate efficient time management and prioritization skills.
  • Ensure staff accountability in implementing the nursing process.
  • Delegate tasks to staff and supervise follow-up.
  • Be proficient in all electronic health records applications.
  • Be proficient in Microsoft Office and prepare reports and summaries as needed.
  • Ensure that all paperwork and documentation is accurate and timely.
  • Participate in the interviewing, hiring, and onboarding of clinical staff, and performance evaluations of clinical staff in conjunction with the Clinic Directors.
  • Responsible for planning and assisting with implementation of departmental training, including orientation, competency assessment, mentoring, coaching, and evaluation.
  • Ensure staff are appropriately trained in current services and procedures for competency in best practice.
  • Assist in the development of department budget and maintains fiscal compliance.
  • Evaluate, implements, and coordinate the training for new procedures and equipment.
  • Reviews, adjusts, and plans daily staffing levels to ensure safe and cost-effective patient care. Completes clinical staff schedule to ensure appropriate coverage, including providing coverage for unexpected absences.
  • Communicate with Front Desk Supervisor (when applicable) to facilitate excellent patient flow and provide cohesive service.
  • Ensures adequate stock of medical supplies by monitoring par levels and timely ordering process.
  • Performs daily charge reconciliation for all responsible clinics.
  • Responsible for agenda and holding meetings with all staff monthly in collaboration with Clinic Directors.
  • Serves as liaison between clinical staff and clinic Directors.
  • Maintains confidentiality of all personnel and patient care and relations information.
  • Ensure that all staff represent CCH and CCMG in a professional manner.
  • Actively participates in Strategic Planning for the department and organization.
  • Collaborates in the development and achievement of departmental goals and objectives.
  • Actively participates in Customer/Guest Relations and Mandatory Education programs.
  • Participates in the development of departmental policies and assures staff compliance with Hospital, Ambulatory Clinic and departmental standards of practice.
  • Assists with the development and implementation of departmental strategic plan when applicable as assigned.
  • May be required to manage in other clinic environments according to the distribution of staff and patient loads.
  • Enforces and models CCH & CCMG mission, vision and values.
  • Must be free from governmental sanctions involving health care and/or financial practices.
  • Complies with the hospital's Corporate Compliance Program including, but not limited to the Code of Conduct, laws and regulations, and hospital policies and procedures.
  • Performs other duties as assigned.

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