Customer Service Associate
6 hours ago
**Job Summary**
We are seeking a skilled Customer Service Associate to join our team at US Main. This is a temp-hire opportunity for 1st shift with competitive pay of $18/hr in Long Beach, CA.
In this role, you will provide day-to-day operational customer support and monitoring for assigned accounts and their vendors. Your key responsibilities include reviewing and monitoring all customer communications in a courteous and efficient manner, addressing customer needs and concerns before they impact the customer, and ensuring timely and accurate movement of freight and information.
The ideal candidate will have excellent verbal and written communication skills, strong organizational and time-management skills, and the ability to act with integrity, professionalism, and confidentiality.
You will work closely with customers to resolve operational problems and ensure that their needs are met promptly and efficiently. To be successful in this role, you should have a solid understanding of the VMS system and Century's business processes, as well as the ability to identify and resolve basic operation or technical problems with minimal supervision.
**Essential Functions:**
- Provides day-to-day operational customer support and monitoring for assigned accounts
- Reviews and monitors all communication via e-mail to keep updated on customer account stats and requirements
- Coordinates all support needs for assigned customers. Works as a team in either Customer Relations or Support
- Ability to identify and resolve basic operation or technical problems with minimal supervision
**Skills Required:**
- Excellent verbal and written communications
- Excellent organizational and time-management skills, and attention to detail
- Excellent interpersonal and conflict resolution skills
- Ability to act with integrity, professionalism, and confidentiality
- Ability to prioritize tasks and operate without supervision
- Strong analytical and problem-solving skills
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