USA - Credit Collections Specialist I
1 week ago
At eTeam, we are seeking a highly skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for maintaining a portfolio of customers and reducing aging by maximizing cash collection. Your specific responsibilities will include identifying, resolving, and collecting past due invoices, reconciling accounts as needed, and providing excellent internal and external customer service.
Key Responsibilities:
Complete daily activities as prioritized by GetPaid
Contact customers on delinquent accounts for resolution and payment and record all activities in GetPaid notes.
Understand customer profiles and their related sensitivities.
Communicate account delinquency information to respective Sales personnel as outlined by the standard collections and escalation process
Resolve unidentified payments that have been assigned to the account.
Resolve within the prescribed time frame that A/R related Dispute that have been assigned to the account.
Review credit limit and risk issues with the Credit Supervisor and make recommendations regarding limits, terms, and risk category.
Maintain daily Pending Order and On-Hold reports.
Issue requests for refunds of cash on account or credit memos as needed.
Review Dispute documentation provided by cash application or the customer, and assign the Dispute to the appropriate internal owner.
Enter note into Get Paid and provide sufficient information to the owner.
Contact customers regarding unidentified Disputes, determine the reason, secure additional documentation as needed and assign those to the proper owners.
Contact internal owners for resolution of Disputes that are not being cleared on a timely basis
Work with internal departments (Pricing, Customer Service, Marketing, Sales) to research, provide support in obtaining additional information, and assist in payment if due.
Manage the Dispute (GetPaid) email box, ensuring that the email is forwarded to the proper individual/team, if it is not for work that is completed by the team
Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure.
Develop a strong working knowledge of customer base and company organizational structure.
Support the training and process improvement effort.
Participate in the performance review process.
Achieve past due percentage and DSO-related goals.
Escalated problematic accounts to the collections supervisor with an explanation of the issues and requested assistance.
Critical Competencies:
Excellent customer communication skills with high proficiency in speaking and writing the local business language.
High-level ability to influence and negotiate.
Excellent problem-solving, and customer service skills
Functional knowledge of the accounts receivable and collections processes.
Highly organized with strong follow-up, documentation, and multitasking skills.
Result-driven with a dynamic personality.
Ability to handle stressful situations and meet strict deadlines.
Adaptable to new ideas and ways of accomplishing tasks
Ability to work in a team environment.
Requirements:
Adaptable to new ideas and ways of accomplishing tasks
Ability to work in a team environment
Bachelors degree or equivalent work experience.
2 years of successful experience in commercial collections.
Proficient in using JDE and GetPaid preferred.
Proficient in using the Microsoft Office suite.
Experience in Collections process improvements.
Ability to travel to the United States and/or Canada
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