USA - Credit Collections Specialist I

1 month ago

Batesville, United States eTeam Full time
Title: Collections JR Analyst
Location: Batesville, IN
Duration: 12 Months
Pay Range: $23.00/hr. and $25.00/hr. on W2
Workers will sit onsite in Batesville (hybrid model - 3 days onsite/2 days remote)
Must have Microsoft Office background and some Accounts Receivable ERPs (if not the ones listed). Must be comfortable communicating with customers directly by phone.

Position Summary:
The Collections JR Analyst is responsible for maintaining their given portfolio
of customers and reducing the aging by maximizing cash collection. Specific responsibilities include: identifying, resolving, and collecting past due invoices, reconciling accounts as needed, and providing excellent internal
nd external customer service.

Roles & Responsibilities:
•Complete daily activities as prioritized by GetPaid
•Contact customers on delinquent accounts for resolution and payment and record all activities in GetPaid notes.
•Understand customer profiles and their related sensitivities.
•Communicate account delinquency information to respective Sales personnel as outlined by the standard collections and escalation process
•Resolve unidentified payments that have been assigned to the account.
•Resolve within the prescribed time frame that A/R related Dispute that have been assigned to the account.
•Review credit limit and risk issues with the Credit Supervisor and make recommendations regarding limits, terms, and risk category.
•Maintain daily Pending Order and On-Hold reports.
•Issue requests for refunds of cash on account or credit memos as needed.
•Review Dispute documentation provided by cash application or the customer, and assign the Dispute to the appropriate internal owner.
•Enter note into Get Paid and provide sufficient information to the owner.
•Contact customers regarding unidentified Disputes, determine the reason, secure additional documentation as needed and assign those to the proper owners.
•Contact internal owners for resolution of Disputes that are not being cleared on a timely basis
•Work with internal departments (Pricing, Customer Service, Marketi^9. Sales) to research, provide support in obtaining additional information, and assist in payment if due.
•Manage the Dispute (GetPaid) email box, ensuring that the email is forwarded to the proper individual/team, if it is not for work that is completed by the team
•Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure.
•Develop a strong working knowledge of customer base and company organizational structure.
•Support the training and process improvement effort.
•Participate in the performance review process.
•Achieve past due percentage and DSO-related goals.
•Escalated problematic accounts to the collections supervisor with an explanation of the issues and requested assistance.
•Support the training and process improvement effort.

Critical Competencies required:
•Excellent customer communication skills with high proficiency in speaking and writing the local business language.
•High-level ability to influence and negotiate.
•Excellent problem-solving, and customer service skills
•Functional knowledge of the accounts receivable and collections processes.
•Highly organized with strong follow-up, documentation, and multitasking skills.
•Result-driven with a dynamic personality.
•Ability to handle stressful situations and meet strict deadlines.
•Adaptable to new ideas and ways of accomplishing tasks
•Ability to work in a team environment.

Experience Required:
•Adaptable to new ideas and ways of accomplishing tasks
•Ability to work in a team environment
•Bachelors degree or equivalent work experience.
•2 years of successful experience in commercial collections.
•Proficient in using JDE and GetPaid preferred.
•Proficient in using the Microsoft Office suite.
•Experience in Collections process improvements.
•Ability to travel to the United States and/or Canada

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