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Underwriting Support Specialist

2 months ago

Dallas, Texas, United States AmTrust Financial Full time
Job Summary

The Underwriting Support Technician I plays a vital role in the policy processing and issuance process, handling various tasks such as new business and renewal preparation, quoting and issuance, endorsement processing, cancellations, and other policy-related tasks in accordance with authority level and company guidelines.

Key Responsibilities
  • Processes and prepares endorsements, non-renewals notices, or cancellations and other associated tasks as required and within letter of authority.
  • Prepares renewals policies for underwriter review and pricing.
  • Completes processing of renewals within letter of authority and premium guidelines.
  • Supports underwriting in the entry and processing of quotes and new business.
  • Completes issuance of new business, including Bind On Line.
  • May perform Clearance on new business submissions.
  • May coordinate and manage requests for Auto ID Cards.
  • May assist with and provide training to other employees on company products, processing, and systems.
  • Communicates in writing and by phone with agents and field office staff to gather information for risk development.
  • Promotes goodwill for the company with all customer contact.
  • Meets or exceeds established Company service standards.
  • Achieves and maintains a 95%, or above, Productivity level.
  • Achieves and maintains a 97%, or above, level of Quality.
  • Performs projects and other duties, as assigned.
Authority Level

The Underwriting Support Technician I operates within the following authority levels:

  • Underwriting: Limited to that on the Endorsement Triage By-Pass.
  • Processing Systems: ANA and CPP Rating.
  • Resource Systems: Oden, Polk, Silverplume, Reference Connect, Pro-Metrix, Lexis Nexis, ISO 360, and any other company-authorized resource systems.
Qualifications
  • Must be able to accurately enter information in a windows-based environment.
  • Knowledgeable of Microsoft Office Applications and ability to learn new software programs.
  • Good communication skills, both written and verbal.
  • Ability to follow underwriting direction.
  • Well-organized and possess good follow-through.
  • Possess a strong math aptitude.
  • High school diploma, or GED equivalent.
  • Commercial policy rating experience, multi-state exposure, preferred.
  • Commercial Lines Forms and Coverage knowledge of multiple lines of business, preferred.
Working Conditions

The job may require travel, but no more than 5%.

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position.

AmTrust has the right to revise this job description at any time.