LGBTQ Hotline Specialist

4 weeks ago


Phoenix, Arizona, United States La Frontera Arizona Full time
Job Summary

We are seeking a highly skilled and compassionate LGBTQ Hotline Specialist to join our team at La Frontera Arizona. As a Specialist, you will play a critical role in supporting callers who reach out to our suicide hotline, providing crisis phone interventions and connecting them with essential services.

Key Responsibilities
  • Respond to calls in a timely and professional manner, ensuring a high level of customer satisfaction and efficiency.
  • Assess clinical situations and needs of callers, providing safe and effective interventions.
  • Document all interactions thoroughly, accurately, and clearly, including critical information for data collection and reporting.
  • Collaborate with internal and external stakeholders, maintaining a positive attitude and flexibility to support others.
  • Monitor call-in times for clients on a 72-Hour Suicide Watch or Safety Follow-Up.
  • Participate in required meetings and training, even if outside of regular shift hours, and be available to work beyond scheduled shifts as needed.
  • Assist in training new staff and contribute to the development of the hotline.
Requirements
  • Bachelor's Degree in Counseling, Social Work, or a related field.
  • Minimum 3 years of experience in the behavioral health field, with crisis experience preferred.
  • Strong communication, problem-solving, and analytical skills, with the ability to multitask and remain calm in crisis situations.
  • Ability to work independently and cooperatively, recognizing personal limitations and relating positively to all individuals.
What We Offer
  • Generous PTO (15 days the first year)
  • 10 paid holidays per year
  • Medical, dental, and vision plans
  • 403(b) retirement plan and retirement allowance
  • Company-paid Life/AD&D and Long Term Disability
  • Tuition reimbursement and elder care assistance

La Frontera Arizona is an equal employment opportunity employer, committed to diversity and inclusion. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.



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