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Medicare Member Enrollment Representative
2 months ago
We are seeking a highly skilled and detail-oriented Medicare Member Enrollment Representative to join our team at Mass General Brigham Health Plan. As a key member of our enrollment team, you will be responsible for ensuring the accurate and timely enrollment of Medicare members into our health plan.
Key Responsibilities- Process and verify member enrollment applications, ensuring accuracy and completeness of information.
- Collaborate with internal stakeholders, including IT, Customer Service, and Sales teams, to resolve enrollment-related issues.
- Utilize various systems, including QNXT, EAM, and MERP, to resolve member issues and ensure accurate data entry.
- Develop and maintain knowledge of Medicare Advantage products and services, as well as Mass General Brigham Health Plan's policies and procedures.
- Provide exceptional customer service to members, responding to inquiries and resolving issues in a timely and professional manner.
- Meet or exceed daily productivity goals and monthly quality control targets.
- High school diploma or equivalent required; 3+ years of related health plan experience preferred.
- Enrollment experience with a Medicare Advantage product is highly desirable.
- Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
- Strong analytical and technical skills, with proficiency in Microsoft Office and other relevant software applications.
As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for healthcare and customer service, we encourage you to apply for this exciting opportunity.