Content and Client Manager

4 weeks ago


Pittsburgh, Pennsylvania, United States Carnegie Mellon University Full time
Job Description

The Carnegie Mellon University TEEL Lab is seeking a highly skilled Content and Client Manager to oversee the development and implementation of high-quality course content for various CS/IT topics. This individual will be responsible for managing client partnerships, expanding the TEEL lab's network of community college partners, and overseeing interns who update and maintain course content.

Key Responsibilities:
  • Manage course content on the Sail() platform to ensure it is regularly updated to reflect the latest developments and tools used.
  • Develop and maintain an index of course content to support course building and customization.
  • Organize and track digital assets, such as course materials, course syllabi, and course artifacts.
  • Manage the development and implementation of a style guide/branding for all Sail() courseware.
  • Expand the TEEL lab's network of community college partners through traveling to conferences, overseeing marketing tools, and delivering presentations.
  • Communicate with potential community college partners, oversee onboarding, and provide timely support for clients.
  • Supervise interns who update and maintain course content.
Requirements:
  • Bachelor's degree required.
  • Relevant work experience: 8-10 years.
  • Ability to work well with others and/or as part of a team.
  • Ability to meet deadlines, work under pressure, and with frequent interruptions.
  • Ability to understand and follow directions.
  • Ability to prioritize work and handle multiple tasks simultaneously.
About TEEL:

The TEEL Lab is a fast-paced research-driven environment that values learner-centered decision making. The ideal candidate will be able to respond to urgent requests for production deployments, communicate with engineers, researchers, students, and CSP partners, and work independently to deliver high-quality work.



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