Operations Manager
7 days ago
We are seeking a highly motivated and experienced Operations Manager to join our team at Planet Fitness - The Core Group. As an Operations Manager, you will play a key role in assisting the Club Manager in overseeing gym operations to ensure an exceptional member experience and financial success.
The ideal candidate will have superior customer service skills, preferably in the fitness industry, and experience working as a Member Service Representative at Planet Fitness. You will be responsible for recruiting, hiring, training, and developing high-performing staff, maintaining a welcoming atmosphere, and ensuring staff follows superior customer service guidelines.
Key Responsibilities:
* Assist in recruiting, hiring, training, and developing a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.
* Maintain a welcoming atmosphere for all members, prospective members, and guests, and ensure staff follows superior customer service guidelines.
* Assist with staff management and provide backup support to the Club Manager as needed.
Requirements:
* Superior customer service skills, preferably in the fitness industry.
* Experience working as a Member Service Representative at Planet Fitness.
* Solid supervisory, diplomacy, and listening skills.
* Basic computer proficiency (Microsoft Suite).
* Hard working, enthusiastic, and energetic.
Physical Demands:
* Continual standing and walking during shift.
* Continual talking in person or on the phone during shift.
* Must be able to occasionally lift up to 50 lbs.
Benefits:
* All staff will receive a free Black Card membership after 90 days of employment.
* Eligible for benefits if regularly scheduled and work at least 30 hours per week.
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