Fitness Operations Manager

1 week ago


Issaquah, Washington, United States Planet Fitness - The Core Group Full time

The ideal candidate for this role will have superior customer service skills, preferably in the fitness industry. They should be able to effectively assist in maintaining a welcoming atmosphere for all members and ensure staff follows superior customer service guidelines.

Key Responsibilities:
  • Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
  • Facilitate all member requests, issues and questions.
  • Involved in all front desk related activities including answering phones, checking members into the system, new member sign-up and taking prospective members on tours.

The Assistant Manager will also be responsible for assisting in overseeing cleanliness and maintenance of facility, as well as ordering supplies using specific budget based on club requirements.

Additionally, they will assist in tracking statistics and reports (weekly, monthly, and annually) and provide backup support for any employee who is absent.



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