Senior Sales and Service Representative

3 weeks ago


Franklin, North Carolina, United States First Citizens Bank Full time
About the Role

We are seeking a highly motivated and customer-focused Senior Sales and Service Representative to join our team at First Citizens Bank. As a key member of our branch team, you will play a critical role in building and expanding banking relationships through proactive customer outreach and customer service requests.

Key Responsibilities
  • Proactively engage customers in conversation about their financial needs and provide solutions to meet those needs.
  • Open deposit accounts and ancillary banking products, and facilitate customer awareness and education of bank services.
  • Introduce customers to other branch team members or bank partners who can provide solutions for their financial needs.
  • Process transactions and other account servicing requests in a timely and accurate manner.
Requirements
  • High School Diploma or equivalent and 1 year of experience in sales or customer service, or 6 months of experience in a customer support role at First Citizens Bank.
  • Valid driver's license and ability to travel to other offices and bank customers.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
About First Citizens Bank

First Citizens Bank is a leading financial institution with a rich history and a commitment to customer service. We offer a comprehensive benefits program and a supportive work environment that allows our associates to grow and succeed in their careers.


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