Operations Manager

1 week ago


Charlotte, North Carolina, United States TK Elevator Full time
Job Title: Operations Manager - Service

TK Elevator is seeking an experienced Operations Manager - Service to join our team in Charlotte, NC.

Job Summary:

The Operations Manager - Service will be responsible for supervising superintendents and employees, providing direction and training, and communicating company policies and objectives. This role will also administer the company safety program, perform quality audits, and ensure that NIM job audits are completed within 15 days of construction and modernization turnovers.

Key Responsibilities:
  • Supervise and train superintendents and employees to ensure they are meeting company objectives and policies.
  • Administer the company safety program, including performing safety audits and stressing the importance of safety to all employees.
  • Visit job sites to perform quality audits and ensure that repairs are being completed efficiently and effectively.
  • Ensure that NIM job audits are completed within 15 days of construction and modernization turnovers.
  • Identify issues that could potentially affect the overall reliability of the equipment and provide feedback and recommendations for improvement.
  • Use accounting reports and Map Point to review route management and callbacks.
  • Make necessary changes to improve profitability and provide technical input to sales staff on the scope of work and materials needed to bid repair work.
  • Enforce the Cancellation Reduction Program and work with Branch Manager and service and repair Sales Managers to address customers' needs.
  • Maintain up-to-date knowledge of all federal, state, and local elevator industry code requirements and maintain strong familiarity of company products by attending company training classes and reviewing factory equipment updates and supplier goods.
  • Work with regional field trainers and administer the parts program for contract service and repair to meet budget expectations and customer satisfaction.
Requirements:
  • Thorough knowledge of the elevator industry and general management methods within the elevator industry.
  • Bachelor's degree (or equivalent combination of education and experience).
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret technical instructions and deal with abstract and concrete variables.

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