Central Service Operations Manager

1 week ago


Charlotte, North Carolina, United States Sunbelt Rentals Full time
Central Service Manager Job Description

About the Role

Sunbelt Rentals is seeking a highly skilled Central Service Manager to lead our service call center and dispatch operations. As a key member of our team, you will be responsible for developing and implementing service operational procedures, policies, and training programs.

Key Responsibilities

  • Manage the development and implementation of service operational procedures, policies, and training programs.
  • Maximize the value of equipment and service trucks by proactively managing preventative maintenance, repair, and safety bulletin processes.
  • Ensure customer service levels are held to district standards.
  • Recruit, hire, train, manage, and develop service technicians.
  • Work with PC locations to achieve desired financial results, including profit and loss.
  • Oversee the design and delivery of service call center training programs.
  • Monitor calls for service quality assurance and handle escalated concerns.

Leadership and Operations

  • Coach employees to work together and create a game plan for employees to follow.
  • Motivate through constant evaluation and review.
  • Set clear and measurable objectives for the entire team.
  • Direct various service technicians in the service performance of equipment.
  • Facilitate high-level training to affected Shop Foremen/Service Managers and assist with placement.

Business Acumen and Sales

  • Utilize service call center reports to set goals, develop strategies, and determine what influences service aspects of the business.
  • Engage in business decision-making at every level.
  • Work in conjunction with the call center, operations manager, and dispatch operations.

Requirements

  • 3 years of experience in the rental equipment or construction industries.
  • 1 year of equipment shop operations management experience.
  • Extensive knowledge of construction equipment.
  • Good analytical ability to gather and interpret technical information.
  • Exceptional organizational skills.

Benefits

Sunbelt Rentals offers a competitive salary range of $58,549.70, generous benefits, and a retirement plan with employer matching contributions.



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