Gift & Go Support Specialist
2 weeks ago
**Company Overview**
Gift & Go is an award-winning SaaS gifting technology platform that enables companies to build, manage, and publish powerful marketing and rewards campaigns.
We are looking for a skilled **Support Specialist** to join our team. The ideal candidate will be responsible for responding to first-line client and end-user support queries.
Key Responsibilities:- Respond to customer inquiries and resolve issues in a timely manner
- Manage ticket flow on the Zendesk customer support platform
- Collaborate with suppliers and internal stakeholders to resolve order-related issues
- Minimum 1 year of customer support experience in a SaaS, Fintech, or Online Marketing business
- Excellent communication and problem-solving skills
- Competitive salary: $55,000 - $70,000 per year
- Opportunities for professional growth and development
- Collaborative and supportive work environment
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