Business Development Center Representative

3 days ago


Bronx, New York, United States Respect Auto Group Full time
Job Title: Business Development Center Representative

Respect Auto Group is seeking a highly skilled Business Development Center Representative to join our team. As a key member of our Parts and Service Department, you will play a vital role in providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities:
  • Greets showroom customers and determines the nature of their visit.
  • Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson.
  • Answers incoming phone calls, directs callers to the appropriate department or individual, or takes a thorough message.
  • Communicates with callers and visitors in a professional, friendly, and efficient manner.
  • Obtains basic demographic information about each customer using an ups card, a computer system, a log sheet, or other method established by the dealership.
  • Enters data into prospect tracking systems and runs prospect reports for managers weekly.
  • Communicates messages to the appropriate parties in a timely manner.
  • Types memos, correspondence, reports, and other documents.
  • Assists service customers during the morning and evening service rush whenever possible.
  • Assists with clerical duties as requested.
  • Maintains a professional appearance.
Requirements:
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of an organization.
Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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