Fitness Center Attendant

5 days ago


Coral Gables, Florida, United States Biltmore Hotel Full time
Job Summary

The Fitness Center Attendant is responsible for providing exceptional guest service to hotel guests and members, ensuring the cleanliness and sanitary levels of the facility, and supplying adequate amenities to guests and members throughout the facilities.

Key Responsibilities
  • Provide exceptional guest service to hotel guests and members
  • Maintain the cleanliness and sanitary levels of the facility
  • Supply adequate amenities to guests and members throughout the facilities
Requirements
  • High School diploma required
  • Prior experience working in a Fitness Center preferred
  • Must be able to speak, read, write, and understand the English language
  • Must be able to fold and restock towels and gym equipment
  • Must be able to provide legible communication and directions
  • Must be able to create healthy juices and smoothies
  • Must be able to maintain working area clean and orderly
  • Must be able to clean any and all areas, including bathrooms and showers
  • Must be able to stand at least 90% of the time
  • Must be able to perform job functions with attention to detail, speed, and accuracy
  • Must be able to prioritize and organize
  • Must be able to think clearly and remain calm under pressure
  • Must be able to follow directions thoroughly
  • Must be able to understand guest service needs
  • Must be able to work cohesively with co-workers as part of a team
  • Must be able to work with minimal supervision
  • Must be able to maintain confidentiality of guest information and pertinent resort data
  • Must possess moderate to advanced computer skills
  • Must be able to work in a dynamic and constantly changing environment and adapt to multitasking
Physical Demands
  • Must be able to lift objects at least 60lbs throughout the day without assistance
  • Must be able to push and pull carts at least 200lbs daily without assistance
  • Must be able to stand, sit, or walk for an extended period of time or for an entire work shift
  • Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping
  • Must be able to use, carry, and operate all necessary office equipment using finger dexterity
  • Must be able to communicate with employees, managers, subordinates, and guests through verbal communication, hearing ability, and visual acuity
  • Must be able to visually look at a computer for extended periods of time
  • Must be able to adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems
Success Criteria
  • Team Player
  • Demonstrates co-operation within the team and with other departments
  • Listens carefully and works well with others
  • Has a positive influence on others in the team and clearly enjoys working with people
  • Guest Focused
  • Anticipates guests' needs and is sensitive to people from all cultures
  • Has a natural, warm smile and a friendly and passionate approach
  • Demonstrates confident, helpful, and genuine behavior with internal and external guests
  • Delivers their Best
  • Has energy and sense of urgency for their work
  • Resourceful, makes things happen, and looks for ways to work more efficiently
  • Always looks their best and acts appropriately
  • Composed
  • Able to stay calm under pressure
  • Demonstrates maturity and ability to cope with the unexpected
  • Never lets personal feelings interfere with delivering the highest standards
  • Trustworthy and responsible
  • Excellent records of attendance and punctuality
  • Is reliable and demonstrates the ability to work without supervision
  • Demonstrates a high level of personal integrity, honesty, and trust
  • Time Management
  • Uses their time effectively and efficiently; values time, concentrates their efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities
  • Listening
  • Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when they disagree


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