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Interim Assistant General Manager

2 months ago

Mt Pleasant, South Carolina, United States Hilton Worldwide Full time

Job Overview - Interim Assistant General Manager

An Interim Assistant General Manager plays a crucial role in supporting the General Manager in overseeing the daily operations of the hotel, ensuring exceptional guest service and financial success.

Key Responsibilities:

  • Assist in directing and managing all hotel operations, including budgeting, forecasting, and strategic planning.
  • Oversee compliance with company policies and brand standards while driving sales and marketing initiatives.
  • Respond to guest inquiries and resolve any concerns to maintain high satisfaction levels.
  • Act as the multi-department head for Operations, Front Office, and Property Operations.
  • Support the recruitment, training, and evaluation of department heads, ensuring effective coaching and recognition.
  • Monitor service quality, operational efficiency, and guest satisfaction metrics.
  • Identify and address operational performance gaps to enhance productivity and efficiency.
  • Ensure the satisfaction of both guests and team members.
  • Serve as the acting General Manager in their absence.

What We Seek:

At Hilton, we pride ourselves on our leadership in the hospitality sector, which is built on our Vision, Mission, and Values. We are looking for individuals who embody the following values:

  • Hospitality: A passion for delivering outstanding guest experiences.
  • Integrity: Commitment to doing the right thing consistently.
  • Leadership: A proactive approach in our industry and communities.
  • Teamwork: Collaboration in all endeavors.
  • Ownership: Accountability for actions and decisions.
  • Now: A sense of urgency and discipline in operations.

Essential Attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

Working at Hilton:

Hilton is a premier global hospitality company, offering a diverse range of accommodations from luxurious hotels to extended-stay suites. With a legacy of nearly a century, we are dedicated to providing exceptional experiences for both business and leisure travelers.

Our vision, "to fill the earth with the light and warmth of hospitality," inspires our team to create remarkable experiences worldwide.