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Partner Relations Manager I
2 months ago
As part of the Outside Account Management team, we focus on enhancing partnerships to drive engagement, growth, and performance on our platform. Our goal is to establish success and develop strategies to achieve new milestones while addressing the diverse needs of our partners.
Role OverviewIn this position, Strategic Partner Managers are responsible for maintaining and nurturing relationships with merchant partners. You will identify opportunities to upsell additional services to our existing clientele. Your role will involve assisting businesses in reaching new heights, conducting regular business reviews, optimizing merchant operations, resolving product-related issues, suggesting marketing initiatives, and ensuring high satisfaction and retention levels. This role is expected to be hybrid, balancing time between the office, merchant visits, and remote work.
Key Responsibilities- Oversee merchant partnerships within the small to mid-sized restaurant sector across your designated sales region, achieving revenue targets.
- Deliver quarterly business reviews that showcase successes and areas for improvement for your merchant accounts.
- Reduce churn and guide partners towards expansion opportunities utilizing our platform's offerings.
- Leverage data to refine daily operational processes, ensuring merchant efficiency.
- Collaborate with Product, Operations, and Sales teams to guarantee merchants receive the best possible experience on our platform.
- A minimum of 3 years of experience in a post-sales or Account Management role or a related field.
- Strong ability to empathize with customer needs and adapt strategies to meet their unique objectives, resulting in enhanced customer satisfaction, retention, and product adoption.
- A data-driven mindset that fosters thoughtful recommendations and effective Quarterly Business Reviews (QBRs).
- Proficiency in Google Suite, including Google Spreadsheets for creating client-facing presentations and maintaining complex data.
- Comfortable navigating sales tools such as Salesforce, Outreach, Sales Navigator, and Google Apps.
- Experience managing a portfolio of clients in small to mid-sized markets.
The salary range for this position varies based on location and is influenced by factors such as skills, relevant experience, and specific work location. For remote roles, compensation is adjusted according to the employee's work location. Please discuss your intended work location with your recruiter for further details.
We prioritize the well-being of our employees, offering a comprehensive benefits package that includes healthcare, a 401(k) plan with employer matching, disability coverage, life insurance, wellness benefits, paid time off, parental leave, and several paid holidays.
The estimated pay range represents total on-target earnings, including base salary and incentive pay, along with opportunities for equity grants.
About DoorDashAt DoorDash, our mission is to empower local economies, guiding our team members to make impactful decisions that reflect empathy for our diverse users—from Dashers to merchant partners to consumers. We are a technology and logistics company that began with food delivery and are evolving to meet broader consumer needs.
Diversity and Inclusion CommitmentWe are dedicated to fostering an inclusive community within our company and beyond. We believe that true innovation occurs when diverse teams come together, and we actively seek to hire individuals from all backgrounds and experiences. We encourage applications from all individuals, including those from underrepresented groups.
We adhere to non-discrimination policies and strive to create a workplace free from bias and barriers to success. We value a diverse workforce and encourage applications from individuals of all identities and experiences.
If you require accommodations during the recruitment process, please inform your recruiting contact at the outset.
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