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Front Desk Representative

2 months ago

Appleton, Wisconsin, United States Driftwood Hospitality Management Full time

Front Desk Agent

About the Role

We are seeking a skilled and friendly Front Desk Agent to join our team at the Red Lion Hotel Paper Valley. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.

Key Responsibilities

  • Provide a warm and welcoming experience for our guests
  • Welcome and serve guests in person and over the phone
  • Process guest check-ins and check-outs efficiently and accurately
  • Handle cash and credit card transactions with confidence
  • Use computer systems to manage guest information and perform tasks

Requirements

  • Excellent English communication skills
  • Ability to read, write, and speak fluently
  • Basic computer skills and ability to learn new software
  • Ability to work in a fast-paced environment and multitask
  • Physical ability to stand for long periods and lift up to 20 pounds

Benefits

  • 401(k) plan
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

EEO Statement

Driftwood Hospitality Management is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.