Showroom Sales Ambassador

16 hours ago


Southlake, Texas, United States Brilliant Earth Full time
About This Role

We are seeking a highly skilled Showroom Sales Ambassador to join our team in Southlake, TX. As a key member of our sales team, you will be responsible for providing exceptional customer experiences, ensuring seamless order fulfillment, and maintaining a luxurious showroom environment.

Job Description
  • Main Responsibilities:
  • Create personalized experiences for customers by delivering outstanding service and creating a welcoming atmosphere during their visits to our showroom.
  • Welcome guests with enthusiasm, warmth, and professionalism.
  • Send and receive products from our NJ headquarters and external vendors while reconciling inventory within our computer system.
  • Facilitate order fulfillment, including preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area.
  • Manage the security of goods and provide expertise on operational policy and procedure.
  • Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance, and regular cross-functional reviews.
  • Assist walk-in clients by matching them with available sales representatives or scheduling them for a return visit.
Requirements and Qualifications
  • Necessary Skills and Experience:
  • Robust customer service skills and experience working in a fast-paced retail or hospitality environment.
  • A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction.
  • Excellent written and verbal communication skills.
  • Strong attention to detail.
  • An ability to think critically and adapt quickly in a flexible environment.
  • Exceptional time management skills and accountability.
  • A team player mindset with an ability to work collaboratively and cross-functionally.
  • Strong computer and organization skills.
What We Offer
  • Competitive Compensation and Benefits Package:
  • An estimated salary range of $45,000 - $65,000 per year, based on location and experience.
  • A robust benefits package, including medical, dental, and vision insurance, 401k match, paid time off, parental leave, disability and life insurance, and pre-tax commuter benefits.


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