Luxury Jewelry Sales Leader

2 weeks ago

Southlake, Texas, United States Brilliant Earth Full time
Job Overview

We are seeking a seasoned Luxury Jewelry Sales Leader to join our team in Southlake, TX. This role offers a competitive salary of $95,000 - $110,000 per year, plus additional benefits and incentives.

Key Responsibilities
  • Sales Performance and Business Growth:
    • Foster a high-performing sales team by recruiting, leading, and mentoring Customer Experience Assistants, Jewelry Consultants, and Concierges.
    • Drive showroom sales performance by analyzing data, identifying opportunities for improvement, and implementing strategic initiatives.
    • Maintain robust business acumen to achieve quarterly sales targets and drive revenue growth.
  • Ownership of Store Performance:
    • Take full accountability for showroom and office operations, ensuring they meet the highest standards of customer service and operational efficiency.
    • Implement efficiency improvement initiatives, policies, and procedures to enhance the customer experience and operational performance.
    • Partner with Workforce Operations Analysts to create and maintain a comprehensive team schedule.
  • Leadership and Team Development:
    • Foster an environment of partnership, positivity, and a bias toward action, inspiring the team to excel and deliver exceptional customer service.
    • Provide ongoing training, coaching, and performance feedback to develop the team's skills and capabilities.
    • Participate in sourcing and selection processes to build teams of high-performing talent.
  • Customer Experience Management:
    • Consistently seek ways to improve the customer experience, collaborating with the customer care team to resolve escalations and ensure customer satisfaction.
    • Maintain a luxury environment in the showroom, upholding visual merchandising and retail operations standards.
    • Respond to customer inquiries via phone, email, and live chat, ensuring a personalized and exceptional service experience.
Required Skills and Qualifications
  • Proven experience managing people in retail or direct-to-consumer sales, with a focus on achieving and exceeding sales targets.
  • Strong leadership abilities with the capacity to inspire and develop a high-performing team.
  • Excellent business acumen with the ability to analyze data and make strategic decisions.
  • Exceptional communication skills, both written and verbal.
  • Robust CRM software experience.
Benefits
  • Competitive salary: $95,000 - $110,000 per year
  • Paid Time Off (PTO): 3 weeks in the first year
  • 401k match: generous match
  • Insurance: medical, dental, and vision insurance
  • Sales Incentive Programs: quarterly and annual bonuses for achieving sales targets
  • Disability and Life insurance: 100% employer-paid
  • Pre-Tax Commuter Benefits
  • Continued Education: company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings
  • Employee Discounts: generous discount on Brilliant Earth jewelry
  • Wellness Benefits: access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling
  • Giving Back and Volunteer Opportunities: participate in local initiatives and volunteer activities

Brilliant Earth is committed to maintaining a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws.

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