Platform Support

1 month ago

Charlotte, United States Synechron Inc. Full time
We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Our challenge

We are seeking a skilled Product Support Engineer-Candidate required to Lead complex, broad impact initiatives including provision of high-level systems consultation for the technology teams. Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area. Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems. Make decisions on technical changes and enhancements. Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives. Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals.

Additional Information

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $85k - $95k/year & benefits (see below).

The Role

Responsibilities:
  • Actively participate in Production Support for Commercial Mortgage Servicing (CMS) applications
  • Provide support for highly complex technical issues and initiatives related to large-scale applications, systems, databases and/or other technical products and services; uses diagnostic, simulation, and other tools to maintain, troubleshoot and restore service or data to CMS applications
  • Clearly understand and articulate end-user and technical issues from both business and application perspectives
  • This support analyst will use a comprehensive knowledge of multiple technical disciplines including Oracle, MS SQL, Azure Cloud & Autosys.
  • Work closely with development and infrastructure partners like middleware, NAS, database, F5/network, encryption (Vormetric) etc.
  • Manage issues independently to resolution.
  • Define, document and implement processes and procedures for supporting client / server architecture and SOA (Service Oriented Architecture) framework.
  • Work with developers and application owners to implement the changes and document it.
  • Prioritize production support issues based on application and business knowledge. Escalate and communicate critical issues when required.
  • Perform and lead Disaster Recovery Tests.
  • Share and transfer technical and business knowledge with others on the Production Support team.
  • Help drive consistency and ensure best practices are shared within Production Support group.
  • Will need to work an on-call rotation and possible after-hours as needed.
Requirements:

You are:
  • Experience with both Unix and Windows Operating Systems.
  • Experience with databases: Microsoft SQL and Oracle.
  • Experience with Microsoft Azure cloud platform.
  • Experience with Batch Scheduling and Monitoring Tools.
  • Knowledge of Web Tools - IIS, Autosys, ITRS, App Dynamics, Azure Monitor, Elastic APM/Prometheus.
  • Strong scripting skills with Unix shell and Windows powershell.
  • Proficient knowledge in standard ITIL processes, especially in Incident, Problem, and Change Management
We can offer you:
  • A highly competitive compensation and benefits package
  • A multinational organization with 58 offices in 21 countries and the possibility to work abroad
  • Laptop and a mobile phone
  • 10 days of paid annual leave (plus sick leave and national holidays)
  • Maternity & Paternity leave plans
  • A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)
  • Retirement savings plans
  • A higher education certification policy
  • Commuter benefits (varies by region)
  • Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
  • On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
  • Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
  • Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms
  • A flat and approachable organization
  • A truly diverse, fun-loving and global work culture
S YNECHRON'S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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