Cloud Platform Technical Architect
6 hours ago
At Genesys Cloud Services, Inc., we empower organizations to deliver exceptional customer experiences through our AI-powered Experience Orchestration platform. Our team is seeking a highly skilled Cloud Platform Technical Architect to drive technical excellence and innovation in the Go-To Customer team.
This role requires a deep understanding of cloud-based solutions, particularly those built with Zuora Billing and Salesforce. You will partner with business stakeholders to analyze current state needs and challenges, own delivery and support responsibility for the platform team, and drive technical priorities. As a seasoned architect, you will be fluent across the entire technology stack and able to make strategic, actionable recommendations.
The ideal candidate will have 5+ years of experience working with Zuora Billing, including Product Catalog, Orders and Subscriptions, Pricing and Billing Models. Familiarity with Zuora Revenue Recognition process with knowledge of ASC 606 is also essential. Additionally, you should have hands-on experience with integration technologies (APIs, webhooks, middleware) and data exchange formats (JSON, XML). Strong DevOps practices, including continuous integration, deployment automation, and monitoring, are also required.
Key Responsibilities:- Leads the development of crucial mechanisms that support agile delivery.
- May sometimes provide hands-on assistance with exceptionally complex technical solutions, operating as a senior engineer.
- Engages with other technical stakeholders (operations, enterprise architecture, etc.) as necessary to manage technical requirements; facilitates estimation of costs and effort of work items.
- Ensure the engineering and technical considerations are accounted for in team rituals.
- Ensures that the delivery team commits to achievable and realistic goals and includes the entire team in the estimation/planning process to obtain diverse perspectives.
- Leads the technical design of the platform and ensures that the prescribed architecture, security, development best practices, and agile best practices are adhered to.
To succeed in this role, you must possess strong communication and interpersonal skills to manage stakeholder relationships and collaborate across teams. A solid understanding of agile methodologies (Scrum, Kanban) and experience working in agile teams is also essential. This role has a market-competitive salary range of $98,300 - $192,900 per year, depending on qualifications, skills, and location. Benefits include medical, dental, and vision insurance, flexible work schedules, career growth opportunities, and more.
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