Customer Service
6 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this means you are responsible for the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team’s performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). You may be responsible for aspects of managing non-inventory supplies management & expense control. You are responsible for regulatory compliance, and special projects and/or assignments. As the Associate Team Leader, you support the Team Leader in leading and developing Team Members. You may participate in hiring activities. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.Job Responsibilities:Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.Establishes clear expectations for balancing in-store customer service and completing online orders.Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.Sustains strong knowledge and awareness of relevant competitors and industry trends.Ensures an effective and efficient response to customer questions, requests, and/or concerns.Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.Maintains Team Member safety and security standards.Ensures compliance with relevant regulatory rules and standards.Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.Maintains cleanliness of workspaces including staging area and coolers.Maintains security of equipment, e.g., MSRs, phones, currency counters.Proactively identifies process improvement opportunities.Consistently communicates and models WFM core values, leadership principles, and supports goals.Job SkillsStrong ability to perform task management, balancing dynamic customer flows.Demonstrated understanding of how labor utilization and task management drive performance metrics and customer experience.Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).Strong ability to communicate performance analysis findings and actions, both verbally and in writing.Excellent interpersonal, motivational, team building and customer relationship skills.Capable of teaching others in a positive and constructive manner.Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.Proficient with email, Microsoft Office, and operations-related applications.Proficient with mobile applications, dashboards, and basic understanding of retail systems capabilities.Qualifications18+ months retail experience including 6+ months of supervisory experience.Physical Requirements/Working ConditionsMust be able to lift 50 lbs.In an 8-hour workday: standing/walking 6-8 hours.Hand use: Single grasping, fine manipulation, pushing and pulling.Work requires the following motions: bending, twisting, squatting, and reachingExposure to FDA approved cleaning chemicalsExposure to temperatures 90 degrees FahrenheitAbility to work in a wet and cold environment.Ability to work a flexible schedule including nights, weekends, and holidays as needed.Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
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Jackson, United States Customer Direct Full time**Virtual/Work-at-Home - Customer Care Agent (Jackson, TN)** **Department:** Ops-Hourly **Location:** Jackson, TN **Please note these jobs are only available in the States of Arkansas, Illinois, Kansas, Kentucky, Missouri and Tennessee** Full-Time Positions available for the following shifts (includes weekends): 1 pm - 10 pm (CST) 2 pm - 11 pm (CST) 3 pm -...
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Garden Center Merchandiser
1 week ago
Jackson, United States National Garden Service Full time $16Job DescriptionJob DescriptionIs the garden center, greenhouse or plant nursery your happy place? Do you enjoy working outdoors, starting in the morning each day? Are you seeking a part time job that is seasonal in nature (approximately March-December)? If this sounds like you, we invite you to apply with us!**Our Garden Center Merchandiser role often pairs...
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Customer Service Representative
4 weeks ago
Jackson, United States Cardinal Health Full timeSchedule: Monday - Friday 10:30 AM - 7:00 PM ET What Customer Service Operations contributes to Cardinal Health Customer Service Operations is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the...
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Representative, Customer Service
1 month ago
Jackson, United States Liberty Full timeOur purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive...
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Customer Service Representative
1 day ago
Jackson, New Jersey, United States Sherwin-Williams Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, resolving customer concerns, and promoting our products to drive sales.Key ResponsibilitiesProvide outstanding customer...
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Cashier Customer Service
5 months ago
Jackson, United States Runway Party Store LLC Full timeJob DescriptionJob DescriptionWe are seeking a Cashier Customer Service to become an integral part of our team! You will be responsible for selling products, merchandise, and services in a retail setting in order to drive company revenue.Responsibilities:Welcome and identify customer needsExplain products and services to customersMonitor inventory to...
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Customer Service Representative
3 days ago
Jackson, Mississippi, United States Titan Ventures Full timeAbout the Role:We are seeking a highly skilled Customer Consultant (m/w/d) Dental to join our team at Titan Ventures. As a key member of our organization, you will be responsible for advising and supporting customers on dental services, acquiring new customers, and participating in work organization.Key Responsibilities:Provide exceptional customer service...
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Customer Service Representative
4 weeks ago
Jackson, United States oilandgas.org.uk Full timeChevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support, and information technology. Chevron is accepting online applications...
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Customer Service Associate
4 weeks ago
Jackson, United States Wawa Full timeJob Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping, and other related...
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Customer Service Representative
6 days ago
Jackson, Wyoming, United States Mountain Alarm Fire & Security Full timeJob SummaryMountain Alarm Fire & Security is seeking a highly skilled Service Operations Coordinator to join our team. As a Service Operations Coordinator, you will play a critical role in ensuring the smooth operation of our service schedule, working closely with branch management, field technicians, and customers to maintain the highest level of...
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Customer Service Representative
4 months ago
Jackson, United States Check 'n Go Full timeServe and educate customers on the product portfolio by presenting all options for products and/ or services to customers that meet their needs. Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unab Customer Service Representative, Customer Service, Representative, Transportation, Store Manager, Retail
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Customer Service Representative
1 week ago
Jackson, Mississippi, United States Openwork Full timeWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Openwork. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring timely and accurate order management.Key Responsibilities:Order Management: Provide timely and accurate order entry and management,...
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Customer Service Coordinator
1 month ago
Jackson, United States Mountain Alarm Fire & Security Full timeJob DescriptionJob DescriptionMountain Alarm, a Pye Barker Fire & Safety company, is hiring for a Customer Experience Agent in our Jackson, WY location. Position Summary: Our Customer Experience Department at Mountain Alarm is a team of dedicated professionals focused on providing exceptional service. Our agents are trained to troubleshoot alarm systems,...
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Customer Services Rep
4 months ago
Jackson, United States West Tennessee Healthcare Full timePrimary responsibilities consist of customer relation duties, i.e. receiving incoming calls and taking referrals; waiting on walk-in customers and delivery ticket data entry for all new referrals and customer orders for equipment and supplies; checki Customer Service, Medical Equipment, Service Manager, Data Entry, Retail, Healthcare, Customer
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Customer Service Representative
1 week ago
Jackson, Mississippi, United States Openwork Full timeWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Openwork. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring timely and accurate order management.Key Responsibilities:Order Management: Provide timely and accurate order entry and management,...
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Customer Service Representative
1 day ago
Jackson, Wyoming, United States Sherwin-Williams Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key ResponsibilitiesCustomer Service: Ensure high...
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Customer Service Representative
4 weeks ago
Jackson, United States Crash Champions Full timeCustomer Service Representative | Crash Champions Careers Job Information Crash Champions Customer Service Representative Jackson, Mississippi Apply Now At Crash Champions, We Believe the Difference is Trust. Crash Champions is one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led...
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Customer Service Representative
4 weeks ago
Jackson, United States Foothill Appliance Full timeJob Summary FOOTHILL APPLIANCE is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy...
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Customer Service Representative
3 weeks ago
Jackson, United States Foothill Appliance Full timeJob Summary FOOTHILL APPLIANCE is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy...
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Customer Service Representative
1 week ago
Jackson, Mississippi, United States Trustmark Full timeCustomer Contact Representative IWe are seeking a highly skilled and customer-focused individual to join our team at Trustmark as a Customer Contact Representative I.Key Responsibilities:Provide exceptional customer service by responding to inquiries regarding personal account information, related products, and services.Handle customer requests and resolve...
