Sr. Patient Experience Representative

1 day ago

Waltham, United States Boston Children's Hospital Full time

Sr. PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions(internal applicant not eligible)This position is 100% onsite @ Waltham locationRequired schedule: 8:30am - 5pm, M-FSenior Patient Experience Representative position to provide administrative support for the Department of Otolaryngology and the Center for Communication Enhancement. The Sr. Patient Experience Representative will be responsible for: Patient Encounter Management:Provides positive and effective customer service that supports unit operations.Collaborates with referring providers and practices.Obtains required authorizations to compile patient and staff schedules.Schedules patients and supports the patient encounterCheck In / Check Out:Greets and directs patients, families and visitors.Monitors daily schedule and coordinates flow with clinicians /supervisor.Reconciles payments and prepares deposits, provides record of transactions in Hospital systems.Facilitates and directs communication with Financial Counseling.Administrative:Maintains personal calendars for physician/supervisor(s).Schedules meetings, programs and events.Provides routine clerical support as needed.Process Improvement:Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.Assists in implementing change in internal systems and proceduresPatient Experience Coordination:Monitors clinic activity to ensure the best possible patient experience.Assists with resolving customer service and scheduling issues.Responds to patient’s needs, and situations requiring escalated service response.Training:Participates in the development of training program strains clinic staff in department systems, processes and terminology.Provides assistance to other support staff in evaluating and resolving issues.Serves as a resource on operations and procedures, payer and billing requirementsIndividual Contributor:May provide expertise and train staff in departmental procedures.Provide coverage support for the Deaf and Hard of Hearing Program (DHHP)To qualify, you must have: High school diploma or GED required.Minimum one year of healthcare admin experience required.Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.Willingness to be a team player, and assist with additional tasks & duties that may ariseBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.#LI-POST #LI-Hybrid

  • Sr. Patient Experience Representative

    2 months ago

    Waltham, United States Boston Children's Hospital Full time

    Sr. PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions(internal applicants not eligible)This position is fully onsite at Waltham during the first 90 days. Potential for 1 day remote after first 90 days.Schedule: M-F 8am-5pmThe Sr. Patient Experience Representative will be supporting the Augmentative Communication...

  • Sr. Patient Experience Representative

    4 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    Sr. PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions(internal applicants not eligible)This position is fully onsite at Waltham during the first 90 days. Potential for 1 day remote after first 90 days.Schedule: M-F 8am-5pmThe Sr. Patient Experience Representative will be supporting the Augmentative Communication...

  • Sr. Patient Experience Representative

    2 months ago

    Waltham, United States Boston Children's Hospital Full time

    Sr. PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions(internal applicant not eligible)This position is @ Waltham location.Required schedule: Monday - Friday 6:45am-3:15pmSenior Patient Experience Representative position to provide administrative support for the Cochlear Implant Program and Sound Outreach to School...

  • Sr. Patient Experience Representative

    4 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    Sr. PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions(internal applicant not eligible)This position is 100% onsite @ Waltham locationRequired schedule: 8:30am - 5pm, M-FSenior Patient Experience Representative position to provide administrative support for the Department of Otolaryngology and the Center for...

  • Sr. Patient Experience Representative

    1 month ago

    Waltham, United States Boston Children's Hospital Full time

    The Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues, and checking patients in for appointments. Provides positive and effective customer service that supports departmental and hospital operations.(PER...

  • Sr. Patient Experience Representative

    4 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    The Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues, and checking patients in for appointments. Provides positive and effective customer service that supports departmental and hospital operations.(PER...

  • Sr. Patient Experience Representative

    4 weeks ago

    Waltham, MA, United States Boston Children's Hospital Full time

    Sr. PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (internal applicants not eligible) This position is fully onsite at Waltham during the first 90 days. Potential for 1 day remote after first 90 days. Schedule: M-F 8am-5pm The Sr. Patient Experience Representative will be supporting the Augmentative Communication...

  • Sr. Patient Experience Representative

    1 month ago

    Waltham, MA, US Boston Children's Hospital Full time

    Sr. PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions(internal applicant not eligible)This position is 100% onsite @ Waltham locationRequired schedule: 8:30am - 5pm, M-FSenior Patient Experience Representative position to provide administrative support for the Department of Otolaryngology and the Center for...

  • Sr. Patient Experience Representative

    2 weeks ago

    Waltham, MA, US Boston Children's Hospital Full time

    Sr. PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions(internal applicant not eligible)This position is 100% onsite @ Waltham locationRequired schedule: 8:30am - 5pm, M-FSenior Patient Experience Representative position to provide administrative support for the Department of Otolaryngology and the Center for...

  • Sr. Patient Experience Representative

    1 month ago

    Waltham, MA, US Boston Children's Hospital Full time

    The Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues, and checking patients in for appointments. Provides positive and effective customer service that supports departmental and hospital operations.(PER...

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    7 days ago

    Waltham, Massachusetts, United States Boston Children's Hospital Full time

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    2 months ago

    Waltham, United States Boston Children's Hospital Full time

    Per diem: Week days, evenings, weekends, and Holiday coverage This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient...

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    1 month ago

    Waltham, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)Schedule: 8:30-5pm M-F This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with...

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    2 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) Schedule: 8:30-5pm M-F This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating...

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    Waltham, Massachusetts, United States Boston Children's Hospital Full time

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  • Patient Experience Representative

    2 months ago

    Waltham, United States Boston Children's Hospital Full time

    Per diem: Week days, evenings, weekends, and Holiday coverage This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient...

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  • Patient Experience Representative I

    4 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal)This position is 100% onsite at WalthamSchedule: 8:30-5pm M-F This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports...

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    2 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal) This position is 100% onsite at Waltham Schedule: 8:30-5pm M-F This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that...

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