Service Product Marketing Manager

1 month ago

Milpitas, United States Disability Solutions Full time
Base Pay Range: $151,000.00 - $256,700.00 Annually

Primary Location: USA-CA-Milpitas-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location. The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

The Services Product Marketing Manager (PMM) is responsible for a wide range of service-related business activities. Our PMM's optimize product line service market share, revenue and profitability throughout the product lifecycle.

We drive service activities from the early phases of product design cycle all the way through to product maturity, ensuring our customers enjoy the maximum value, productivity and long service life of KLA's products. PMM's fill a highly collaborative leadership role within KLA Services and KLA overall, involving regular interaction with product divisions, sales teams, product marketing groups, field service organizations and customers throughout the world.

The PMM role includes the following responsibilities.
  • Establish and communicate comprehensive service strategies for each product line. Use the strategy to drive activity across numerous functional groups within Services, regions, and product divisions.
  • Establish revenue targets and plans to meet those targets.
  • Participate in design reviews, develop and delivers requirements for design-for-service and the service business roadmap to ensure the product meets entitled performance in the following areas: Reliability, Availability, Cost of Service, measurement performance and tool to tool matching. This also includes defining CIP programs and product performance features to achieve the improvements throughout the product lifecycle.
  • Lead execution of service revenue plans, making course corrections where appropriate. Review progress regularly with Services management teams and make compelling recommendations if course corrections are needed.
  • Establish service programs, pricing, and revenue targets for newly introduced products than complement the strategy for the product itself. Develop collateral that can be used with customers in support of pricing and service value.
  • Develop an understanding of each product’s use-case within the fab such that the service strategy is well aligned with the expected tool use case.
  • Define enhanced service offerings, including multi-tool fleet management and data analytics offerings, resulting in improved product value for KLA's customers. Consider innovative technologies such as artificial intelligence, machine learning and remote support as part of the advanced service offerings.
  • Drive cross-functional programs, such as product improvements for the release to the field, closely monitor cost of service, contribute to management of tool-down field critical issues.
  • Directly work with tool end-users to uncover unmet needs and promote value of service. Work with field teams directly to ensure needs are being met in accordance with the product strategy.
  • Research competitive product and service offerings and position KLA solutions to show maximum value while recognizing customers have multiple alternatives.
  • Ensure KLA's internal systems accurately bring together all service products, including price lists, improved coverage, analytics, fleet management and other beneficial options.


Experience and Qualifications

  • Bachelor of Science degree or greater, advanced degree a plus.
  • MBA and/or business/marketing education a plus.
  • Extensive industrial experience, including direct knowledge of semiconductor manufacturing.
  • Established track record of business ownership in sales or marketing role.
  • Experience with direct end-customer interaction.
  • International business experience.
  • Demonstrated ability to be effective across a matrix of departments while optimizing limited resources.
  • Strong communication skills and ability to conduct effective presentations under pressure.
  • Analytical skills, including ability to draw business conclusions from complex datasets.
  • Thrive in a fast-paced, high energy environment.
  • Well-organized with attention to detail.
  • Hardworking, with ability & desire to work in a team environment.


Minimum Qualifications

Master degree with 7 years of experience

BSC with 10 years experience

The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.

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