Client Relationship Executive

4 weeks ago

Salt Lake City, United States Disability Solutions Full time

About Cariloha:

Cariloha is an omni-channel brand focused on soft and sustainable bedding, bath, and apparel made from better-for-the-planet bamboo viscose. Driven by a comfort and eco-conscious lifestyle, Cariloha joins the style of the Caribbean with the spirit of Aloha to provide the best in sustainable luxury. By turning self-replenishing bamboo fields into ultra-soft fabrics, Cariloha offers an exclusive collection of bedding, apparel, and bath goods, made from this soft, cool, clean and green resource. Inspired by the essence and energy of the islands, Cariloha blends style and self-expression into every piece of clothing and bedding it makes. Special care is taken to drape customers in soft, comfortable, naturally breathable fabrics that let them sleep, live and feel every day like they do on vacation. Thanks to an ever-growing, rich supply of bamboo, Cariloha has a growing fleet of 70+ stores in 16 countries offering its proprietary bamboo apparel, bedding and bath goods and enjoying the quality, soft touch, and green footprint' of this renewable resource.

United States (Remote 50% travel)

Cariloha, a Certified B Corporation, leads the market in eco-friendly, sustainable bamboo bedding products, including mattresses, adjustable bases, sheets, pillows, and duvet comforters. We provide luxurious comfort while being environmentally responsible. We are seeking a dynamic National Account Manager to drive sales of our premium bamboo bedding products to the Top 100, Mid Majors, and Independent Furniture & Mattress stores across the United States. The ideal candidate will excel in communication, customer service, and follow-up, and will be creative in developing win/win solutions for both retailers and Cariloha.


Key Responsibilities:

  • Communicate effectively with C-level executives and other decision-makers.
  • Drive creative and visionary dealer development for long-term growth.
  • Build and maintain relationships with key retailers.
  • Negotiate and close sales deals.
  • Develop a strong customer network within logistics, advertising, and customer service departments.
  • Plan and execute solution selling strategies.
  • Handles time management, customer complaints, in a timely manner.
  • Conduct business reviews, manage expenses, and lead sales meetings.
  • Articulate margins, profits, and dealer opportunities (e.g., expansions, ROI).
  • Lead, coach, train, and guide indirect reports on the dealer team.
  • Attend industry trade shows to network and build relationships, adding Cariloha to retail floors.
  • Create compelling presentations and reports using advanced Microsoft Office skills (PowerPoint, Excel, Word, Outlook).
  • Stay informed about market trends and competitor activities.
  • Travel up to 50% as required.
  • Conduct store training and manage communications (written & oral).
  • Network internally and externally to build relationships.
  • Gather and act on customer feedback.
  • Engage in future planning and resource utilization.
  • Onboard new team members and collaborate with internal team members.





Qualifications:

  • Proven Experience: Demonstrated success in account management or sales, with a track record of building and maintaining strong client relationships.
  • Communication Skills: Exceptional written and oral communication skills, with the ability to present ideas clearly and persuasively.
  • Customer Service Focus: Strong commitment to customer satisfaction, with excellent follow-up abilities to ensure client needs are met.
  • Creativity and Innovation: Ability to develop creative solutions and strategies that benefit both the retailer and Cariloha.
  • Technology Literacy: Advanced proficiency in Microsoft Office Suite (PowerPoint, Excel, Word, Outlook) and the ability to adapt to new tools and technologies.
  • Organizational and Planning Skills: Strong organizational skills with the ability to plan and manage multiple tasks effectively.
  • Selling Skills: Proven ability to negotiate and close sales deals, with a focus on solution selling and planning.
  • Business Acumen: Good understanding of business principles, including margins, profits, ROI, and market trends.
  • Leadership: Ability to lead, coach, train, and guide indirect reports, assisting in creating a collaborative and high-performing team environment.
  • Strategic Thinking: Ability to think strategically and develop long-term plans for dealer development and market growth.
  • Personal Traits: Reliability, integrity, professionalism, and a sense of urgency and levity in problem-solving.
  • Networking: Strong networking skills to build relationships internally and externally, including with logistics, advertising, and customer service departments.
  • C-Level Communication: Ability to communicate effectively with C-level executives and other decision-makers.
  • Visionary Dealer Development: Creative and visionary approach to dealer development for long-term growth.
  • Onboarding and Legal Collaboration: Experience in onboarding new team members and working with legal teams.

Benefits:

  • Competitive salary with performance-based incentives.
  • Comprehensive health benefits (medical, dental, vision).
  • 401(k) match and HSA contributions.
  • Paid time off and holidays.
  • Frequent company events and recognition plans.
  • Fun company culture with a supportive work environment.


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