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Administrative Assistant

3 months ago

Torrance, United States AFC Franchise Corp. Full time

Job DescriptionAs North America's largest Asian-inspired prepared foods supplier, Advanced Fresh Concepts Franchise Corp. ( AFCFC ) provides consumers with an industry leading selection of diverse ready-to-eat meals. With over $1 billion in sales, approximately 500employees and a presence in more than 4,500 supermarkets and other food service establishments, AFCFC is positioned to innovate and grow, now and in the future.Position OverviewThe Administrative Assistant position under theFood Safety & Quality Assurance Departmentplays a vital role supporting the Food Safety & Quality Assurance group predominately in the area of food safety compliance data analysis. Position offers both daily/routine tasks and opportunities to take part in special projects and team developments.Key Responsibilities & Duties:Respond to account, customer, and consumer requests via telephone and email in a timely mannerDocument all inquiries, requests, resolutions, and follow-up tasksEscalate inquiries and requests as necessary to the appropriate department, person, or external agencyDisplay a courteous and empathetic attitude to all customersCompile, file, and record: customer and consumer claim reports, receiving logs dataDevelop and trend claims data and provide monthly and/or quarterly reportsReceive, reconcile, and process customer and consumer claimsReview claim investigations for completenessRecord minutes during group and/or department meetingsProvide support to other members of management and department as requestedPerform other departmental tasks/projects as assignedQualifications & Skills:Associate's degree preferredAt least one (1) year of customer service experience/office environment2+ years of experience in an administrative roleProficient in Microsoft Office Suite or related softwareTyping minimum of 45 WPMExcellent organizational skills and attention to detailAbility to function well in a high-paced and at times stressful environmentExcellent time management skills with a proven ability to meet deadlinesExcellent verbal and written communication skillsExcellent interpersonal and customer service skillsAbility to work independently with minimal supervisionProfessional, articulate, and team orientedHighly meticulousPunctual and reliablePhysical Requirements:Prolonged periods sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.Schedule:M-F 8:00am-5:00pm (On-site)