Director, Service and Repair Center

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. The Director, Service and Repair Center for Leica Biosystems is responsible for leading the operations for the Anatomical and Digital Pathology instruments assembly service and repair, inventory management of spare parts and the daily fulfillment process of spares.The Director of Service and Repair Center plans, directs, coordinates, and oversees all aspects of the Leica Biosystems Repair and Service center, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization. This position will lead the service, repair and spares organization located in Richmond, IL and will be onsite.This position is part of the Commercial organization, and will be ONSITE five days a week located at our facility in Richmond, IL and will be an on-site position. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.You will be a part of the Commercial team and report to the Senior Director, North America Service, responsible for providing hands-on leadership to associates working in Service and Repair Operations.  Improve and drive capabilities of new and existing processes and/or equipment, achieve cost reduction and drive performance related to product quality, on-time delivery, and margin expansion.  If you thrive in a fast paced, multifunctional role and want to work to build a world-class operations organization—read on.In this role, you will have the importunity to:Oversee the daily operations of the service/repair center and spare parts order fulfillment, ensuring timely and accurate completion of service workload through strong project and daily management, active risk management and a dynamic team culture.Develop a best-in-class service / repair center and spare parts supply chain team through data driven resource modeling, production and inventory planning, sense of urgency to resolve customer requirements culminating in a positive customer experience; monitor budgetary constraints and make strategic decisions to optimize resource allocation.Ensure compliance with all relevant regulations, industry standards, and quality management systems; Participate in management of the Quality System including the manufacturing process quality and supplier quality to drive customer satisfaction and continuous improvement.Lead the service/repair center organization through ensuring a positive and collaborative work environment; foster a culture of continuous improvement and implement DBS best practices to drive operational excellenceWork cross-functionally with global manufacturing sites, customer service, material planners and field service teams to manage the inventory of spare parts, tools, and equipment necessary for repair and maintenance activities.Proactively review best practices, conduct benchmarking/VOC and understand competitive landscape to ensure we understand customer needs while remaining competitive within a rapidly changing environment.Execute operational process improvements in key areas based on data collection/analysis of customer feedback at multiple touch points along the customer journey.The essential requirements of the job include:BA/BS degree required5+ years people leadership experience in supply chain management, material planning, order fulfillment, and experience in a repair shop or electromechanical manufacturing / assembly environmentDemonstrated experience in instrument repair, refurbishment, remanufacturing & redeployment environment.Previous experience in Diagnostics and/or Medical Device Industry; understanding of the complexities of working in an industry where compliance to regulation is a mustDemonstrated experience driving multiple projects simultaneously across numerous time zones, while ensuring quality and delivery targets are metTravel Requirements:This position requires up to 30% travel.  Travel will primarily be domestic but may occasionally be international.It would be a plus if you also possess:Lean/Six Sigma experience; true love of continuous improvement, measuring results and problem solvingAPICS or ISM certification, or equivalent Danaher-specific experienceThe annual salary range for this role is $175,000.00-$200,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.This job is also eligible for bonus/incentive pay.We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the#LI-AP1#LI-OnsiteJoin our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit . Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.Job SummaryJob number: R1280299Date posted : 2024-12-09Profession: Customer SupportEmployment type: Full time