Supervisor Customer Service Analytics

3 days ago

Chicago, United States Bimbo Bakeries USA Full time

Supervisor Customer Service Analyticsreq40950 Employment Type: Regular Location: CHICAGO,IL Have you ever enjoyed Arnold, Brownberry or Oroweatbread? A Thomas
English muffin or bagel? Or perhaps snacked on a Sara Lee,Entenmann s or Marinela cake or donut? If the answer is yes, then you knowBimbo Bakeries USAMore than 20,000 associates in bakeries, sales centers,offices and on sales routes work to ensure our consumers have the freshestproducts at every meal. In addition to competitive pay and benefits, we providea safe and inclusive work environment that appreciates diversity, promotesdevelopment and allows our associates to be their authentic selves.Come join the largest baking company in the world and our family of 20,000 associates nationwideTop Reasons to Work at Bimbo Bakeries USA:Salary Range: $70,700 -$91,900Annual Bonus EligibilityComprehensive Benefits PackagePaid Time Off401k & Company Match
Position Summary: Bimbo Bakehouse is a proud division of Grupo Bimbo. Our capabilities span from Artisan Breads and Rolls to Bagels to Pastry Goods across different sizes, flavors, and formats. We provide expertise and innovative solutions to grow your retail in-store bakery and foodservice businesses.The Manager of Customer Supply Chain Analytics role is an integral part of developing a customer-centric supply chain, highly responsive to strategic and customer driven requirements that look to maximize service while optimizing cost-to-serve objectives, enabling efficient order management, and smooth production planning/forecasting.Functionally, this role will be responsible for developing, managing, and driving continuous improvement of end-to-end Customer experience across all Bakehouse distribution channels/business entities with the use of data, technology, and customer/broker/IBP business understanding. Strategically, this role will be responsible for growing and strengthening supply chain related customer/broker relationships operating as a source of information, insights, and recommendations, and acting as a liaison with IBP. Tactically, the role provides order data (SO, PO, ISO, CM, DM) and system related support to Customer Service, manages reporting and root cause analysis, maintains supply chain MDM and system parameters, and takes an active role in special projects such as system integrations, development, and deployment.
Key Job Responsibilities:Strategic: Develop and manage customer/broker Supply Chain contact relationships to support information sharing, activity prioritization, and Supply Chain KPI alignment. Gather and implement Supply Chain customer requirements across all internal and external systems/processes.Manage customer portals and related order management platforms. Develop and manage customer-centric Key Performance Indicators for each distribution channel.Work with IT and consultant teams to scope, recommend, and deploy technology solutions to improve OTC process efficiencies, Supply Chain customer compliance and performance metrics.Functional: Manage customer order data and reporting:o Oversee customer ordering data setup and maintenance processes across internal and external parties.o Collaborate with Sales, Supply Chain Operations, and IT teams to manage new customer and item setup.o Establish strong relationships with customers, brokers, suppliers and 3PL teams.Manage Supply Chain Key Performance Indicators (KPIs) and facilitates continues improvement process:o Maintain KPIs for customer experience and Cost-to-Serve. o Present supply chain KPIs and provide insight into performance opportunities across a wide range of teams (external and internal associates), including senior leaders.o Proactively work with functional leaders to identify improvement areas and capture action plans to achieve best-in-class outcomes/processes.Work with Customer Service and Planning COE to facilitate adequate order fulfillment (Global Order Promising) opportunities to maximize performance (minimize allocation challenges and maximize order fill and on-time performance).Tactical:Transition and integration management:o Act as SME (subject matter expert) for Order-to-Cash (OTC) system parameters and setup.o Implement new supply chains as required to support business.Deductions management:o Manage customer deduction processing and collaboration with AR.#LI-PS1Education and Work History: Bachelor s Degree requiredAnalytics, Order Management, Logistics, DP&R, system integration experience3+ years required in supply chain or related operational environmentProven ability to perform in high-pace, high-impact environmentProven ability to adapt and take initiative in changing environments Technical knowledge of warehouse EDI and ERP systemsMicrosoft office (Advanced Excel, Outlook, Word, Power Point, Access).Exceptional analytical and data-management skillsStrong communication - written and verbal skillsStrong organizational and multitasking skillsCPG, food manufacturing/distribution is a plus
Travel requirements: 20%The physical and mental demands described in each job posting are representative of those that must be met by an associate to successfully perform the essential functions of each job. Reasonable accommodations may be requested to enable qualified individuals with disabilities to perform the essential functions of each job.Bimbo Bakeries USA is an equal opportunity employer with apolicy that provides equal employment opportunity for applicants and employeesregardless of race, color, religion, sex (including pregnancy, sexualorientation, or gender identity), national origin, age, disability, geneticinformation, marital status, veteran status, any other classification protectedby law.

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