Resident Services Director

4 weeks ago

Reston, United States Fellowship Square Foundation Full time

Come work for an exciting non-profit that is serving the community and making a difference in people’s lives

We offer a challenging but professionally satisfying work environment where you will be part of a team that values creativity, high standards and impact. You will have the support and encouragement you need to fulfill your professional goals while at the same time creating positive living environments for adult seniors who struggle to make ends meet.

The Resident Services Director (RSD) manages three full-time Service Coordinators (one at each Fellowship House). The RSD is responsible for implementing strategies that follow best practices in independent senior living and ensure programs and services meet the needs of residents. The RSD will build strong relationships with our on-site property management staff, Boards of Directors, community partners and others who support resident life at Fellowship House. The RSD will balance time between FSHQ in Reston and attending meetings and events throughout the region and at each Fellowship House.

The RSD will provide guidance and support to all Service Coordinators and ensure that a consistent model of service is implemented throughout each Fellowship Square community. The RSD will ensure service delivery adheres to the applicable local, state and federal agencies.

PRINCIPLE DUTIES

  • Work collaboratively with Service Coordinators, property management staff and others to develop annual resident programs and activities plans. Provide updates, summaries and analysis to ensure plan goals are met or course of action is taken to improve outcomes.
  • Develop and utilize resident engagement data and annual resident assessment information to establish Key Performance Indicators (KPIs) that help to identify trends, issues and areas that require additional resources.
  • Understand and monitor all aspects of the HUD Resident Service Coordinator grant, ensuring annual filing of the Standards for Success and the minimum hours of training for the Service Coordinators is achieved.
  • Develop and monitor the annual Resident Services budget; assist property management and Service Coordinators in developing annual Resident Life budget at the properties; monitor and approve Service Coordinator expenses
  • Work collaboratively with the Fundraising Dept to identify new funding opportunities; ensure the Resident Services team has adequate resources to fully execute annual program and service plans.
  • Review and improve policies, procedures, standards for Resident Services team; collaborate with the Housing Specialist to improve effectiveness of the Service Coordinator and management staff in addressing resident issues; ensure alignment with all HUD and Fair Housing regulations.
  • Collaborate with the Communications team to develop the annual resident communications plan; provide input and suggestions for marketing and promoting events and activities to increase resident engagement.
  • Develop tools and strategies to gather input from residents, family members, volunteers, community partners and others which help us to evaluate the success and impact of programs and services.
  • Participate in annual event planning to showcase the impact of volunteers and community partners and the value they bring to Fellowship Square residents.
  • Develop short and long-term goals that help to advance our mission, achieve strategic goals and enhance the life of residents at all Fellowship Square properties.
  • Collaborate with the Fundraising Dept to maximize opportunities in fundraising, public relations and advocacy.

QUALIFICATIONS

  • Bachelor’s degree required; MBA or advanced degree preferred.
  • Minimum seven years of work experience in similar role at a senior community
  • Minimum four years of leadership and managerial experience
  • Strong working knowledge of all aspects of Microsoft Office Suite, including Excel.
  • Experience with contact management software, such as Pangea
  • Knowledge of health and safety guidelines for senior living communities.
  • Certification as a Healthcare Administrator or related field a plus.
  • Experience in budget management and financial reporting.

CORE COMPETENCIES

  • Strong working knowledge of best practices for senior living and resident services.
  • Broad knowledge of property management, Fair Housing laws and affordable housing.
  • Strong critical thinking skills to solve problems, seek new opportunities and anticipate outcomes.
  • Able to create project-specific budgets and manage P&L statements pertaining to Resident Service initiatives
  • Proven ability to achieve results while maintaining focus in a fast-paced environment; commitment to meeting deadlines.
  • Use creative thinking to generate workable solutions that produce results.
  • Takes responsibility for team’s performance; takes ownership of problems or challenges, addresses issues with the utmost integrity, respect and accountability.
  • Display a consistently high level of professionalism; demonstrated ability to forge meaningful and productive relationships with a wide array of stakeholders.
  • Excellent communication skills, verbal and written, with the ability to make quality presentations that are visually appealing, informative and succinct.
  • Impressive organizational skills that support a high level of productivity.

Benefits: Fellowship Square is proud to provide a benefits package that is designed to support your physical, financial, and emotional wellbeing. We offer 100% employer paid medical, dental and vision coverage, 100% paid short-term disability, long-term disability, and life insurance.  Paid Time Off, 403(b), 10 paid holidays, bereavement leave, parental leave, jury duty leave, professional development opportunities and more.

Salary: Salary range is $100,000 - $120,000 annually, commensurate with experience.

 


Employment Type: Full Time
Years Experience: 5 - 10 years
Salary: $100,000 - $120,000 Annual
Bonus/Commission: No

  • Director of Nursing Services

    3 weeks ago

    Reston, United States Kensington Senior Living Full time

    Why The Kensington Reston? Because Our Promise is to love and care for your family as we do our own...and this extends to our team members too! Join us to discover your path, grow your purpose, and embrace the unexpected: deeper connections, greater opportunities, and a stronger sense of belonging. Salary: Starting at $135,000, + 10% Annual Bonus Potential...

  • Director of Nursing Services

    4 weeks ago

    Reston, Virginia, United States Kensington Senior Living, LLC Full time

    Job DescriptionAt Kensington Senior Living, LLC, we are seeking a highly skilled and experienced Director of Nursing Services to oversee and evaluate nursing operations, ensuring high-quality resident care and clinical compliance with all Federal, State, and local regulations.Key Responsibilities:Assure appropriateness of resident admission to the community...

  • Servicing Administration Director

    4 weeks ago

    Reston, Virginia, United States Aqua Finance, Inc. Full time

    Servicing Administration DirectorAqua Finance, Inc. is seeking a Servicing Administration Director to manage a team of Account Administration and Customer Correspondence Specialists. The Servicing Administration Director will be responsible for coaching, training new Specialists, and providing oversight of the various functions the team performs, ensuring...

  • Senior Living Director

    4 weeks ago

    Reston, Virginia, United States Bridge Senior Living Full time

    Transform Lives and Thrive in Your CareerBridge Senior Living is a certified Great Place to WorkWe are seeking a compassionate Director of Nursing to lead our team of Senior Living ProfessionalsAs a Director of Nursing, you will:Oversee the coordination and supervision of care and services to ResidentsEstablish and monitor goals and expectations for all...

  • Administrative Specialist for Housing and Residence Life

    4 weeks ago

    Reston, Virginia, United States George Mason University Full time

    About the PositionThe Administrative Specialist for Housing & Residence Life at George Mason University plays a vital role in the daily management of the Housing & Residence Life desks in Eisenhower and Piedmont/Tidewater Halls. This position serves as a front-line representative for residential students, parents & families, faculty & staff, and campus...

  • Director of Dining Services

    4 weeks ago

    Reston, Virginia, United States Morrison Healthcare Full time

    Director of Dining ServicesThe Director of Dining Services is a key leadership position responsible for the successful operation of Dining Services at Morrison Healthcare. This role requires a dynamic and entrepreneurial manager who can drive business growth while ensuring client and customer satisfaction.Key Responsibilities:Manage a team of salaried...

  • Packsize Resident Service Engineer

    4 weeks ago

    Reston, Virginia, United States Packsize Full time

    About PacksizePacksize is a leading provider of innovative packaging solutions. As a Resident Service Engineer, you will play a critical role in ensuring the smooth operation of our equipment at customer sites.Schedule:Friday - Sunday 4:00 PM - 4:00 AM (Full Time)About the RoleThe Resident Service Engineer will be responsible for installing, configuring, and...

  • Customer Service Director

    4 weeks ago

    Reston, Virginia, United States LHH Full time

    We are seeking a seasoned Customer Service Director to lead our customer service team at LHH and drive exceptional service delivery. The ideal candidate will have a proven track record in managing teams, resolving customer inquiries, and implementing strategies to improve customer satisfaction. You will be responsible for overseeing daily operations,...

  • Associate Executive Director

    3 weeks ago

    Reston, United States Kensington Senior Living Full time

    Why The Kensington Reston? Because Our Promise is to love and care for your family as we do our own...and this extends to our team members too! Join us to discover your path, grow your purpose, and embrace the unexpected: deeper connections, greater opportunities, and a stronger sense of belonging. Schedule: On-Site, Full Time including Weekends, Holidays,...

  • Fundraising Director

    4 weeks ago

    Reston, Virginia, United States Safe Haven Space Full time

    Director of Fundraising and DevelopmentSafe Haven Space is seeking a highly skilled and experienced Director of Fundraising and Development to join our team. This is a unique opportunity to make a meaningful impact in the lives of refugees and contribute to the organization's mission to provide mental health education and services.Key...

  • Director of Nursing Leadership

    1 month ago

    Reston, Virginia, United States University of Maryland Medical System Full time

    Director of Nursing Job SummaryUniversity of Maryland Medical System is seeking a seasoned nursing leader to serve as Director of Nursing. This key role will oversee the management of nursing and other assigned departments, with 24-hour accountability for operations and quality outcomes.Key Responsibilities:Develop and implement short- and long-range plans...

  • Director of Employment Services

    4 weeks ago

    Reston, Virginia, United States Work Opportunities Unlimited Full time

    Work Opportunities Unlimited, a leading provider of employment services, is seeking a highly skilled Director of Employment Services to lead our Concord area market. As a member of our team, you will play a critical role in developing and maintaining employment opportunities for individuals with barriers to employment.About the Role:Develop and implement...

  • Senior Operations Director

    4 weeks ago

    Reston, Virginia, United States Amenity Pool Services Full time

    Amenity Pool Services is seeking a Senior Operations Director to lead our team in Phoenix, AZ. With over 50 years of experience, we are the trusted choice for residential and commercial pool services nationwide. Our skilled team guarantees a pristine pool experience.The Senior Operations Director plays a pivotal role in steering the comprehensive operations...

  • Community Director

    4 weeks ago

    Reston, Virginia, United States Avanti Residential Full time

    About the RoleThe Community Manager at Avanti Residential plays a pivotal role in overseeing all day-to-day property management operations. This includes ensuring maintenance excellence, enhancing property value, and achieving community objectives set by the Regional Director.Key ResponsibilitiesManage and resolve any resident issues or disturbances that...

  • Nurse Resident

    4 weeks ago

    Reston, Virginia, United States Reston Hospital Center Full time

    Unlock Your Potential with Reston Hospital CenterAre you a motivated and compassionate individual looking to launch your nursing career? Do you want to work in a dynamic and supportive environment that fosters growth and development? Look no further than Reston Hospital Center's Nurse Residency Program!About the ProgramOur Nurse Residency Program is a...

  • Financial Director

    4 weeks ago

    Reston, Virginia, United States G&S Services Company Full time

    G&S Services Company is a leading retail fuel and convenience business with a rich history spanning over 50 years. We are seeking a highly skilled Director of Finance and Accounting to join our team based out of our home office in Centennial. This is an excellent opportunity for career growth and advancement, with many of our employees having tenures of...

  • Director of Government Affairs

    4 weeks ago

    Reston, Virginia, United States Maryland Department of General Services Full time

    Job Summary:The Maryland Department of General Services is seeking a highly skilled Director of Government & Legislative Affairs to join our Office of External Affairs. As a key member of our team, you will be responsible for overseeing our legislative office and providing updates to executive staff on legislative activities.Key Responsibilities:Oversee the...

  • Auditor

    4 weeks ago

    Reston, Virginia, United States Office of the Director of National Intelligence Full time

    Job SummaryThe Office of the Director of National Intelligence is seeking a highly skilled Auditor to join our team. As an Auditor, you will be responsible for providing independent and objective audits of the Intelligence Community and ODNI to promote economy, efficiency, and effectiveness of programs and operations, and to reduce fraud, waste, abuse, and...

  • Community Director

    1 month ago

    Reston, Virginia, United States Commonwealth of Virginia Full time

    About the PositionThe Commonwealth of Virginia is seeking a highly motivated and experienced Community Director to join our team. As a key member of our Housing and Residence Life department, you will be responsible for creating a positive and inclusive living environment for our students.Key ResponsibilitiesSupervise and lead a team of Resident Assistants...

  • Director of Operations

    3 weeks ago

    Reston, United States J&J Worldwide Services Full time

    Description General Summary Oversees all aspects of Strategic (Growth), Operational (Customers), and Organizational (People) activities within their accounts with a keen focus on data-driven decision-making. This pivotal role involves developing and implementing strategies to efficiently deliver services and/or products to government agencies while ensuring...