Packsize Resident Service Engineer

4 weeks ago

Reston, Virginia, United States Packsize Full time

About Packsize

Packsize is a leading provider of innovative packaging solutions. As a Resident Service Engineer, you will play a critical role in ensuring the smooth operation of our equipment at customer sites.

Schedule:

  • Friday - Sunday 4:00 PM - 4:00 AM (Full Time)

About the Role

The Resident Service Engineer will be responsible for installing, configuring, and maintaining Packsize equipment solutions at designated customer facilities. This role requires a creative problem solver with the ability to identify, analyze, and repair complex mechanical equipment. The successful candidate will also provide customer training on product capabilities and features.

Key Responsibilities

  • Scheduling tasks at customer job sites
  • Troubleshooting issues using technical drawings and documentation
  • Working cross-functionally with R&D, Software, and Quality Engineering teams
  • Performing routine maintenance and emergency services
  • Continuous learning, including customer operational processes, packaging designs, and technical specifications
  • Installation of Packsize solutions and training others to use and maintain it
  • Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
  • Responsively and productively communicating information and ideas with Packsize and customer personnel
  • Adhering to all Packsize and customer safety requirements and protocols

Machine Operation

Clearing jams, loading Z-fold, changing labels, changing bander paper, and adding glue to the machine.

Requirements

  • Customer service focus
  • Knowledge of Windows platforms
  • Knowledge of and effective use of hand tools
  • Knowledge of mechanical platforms
  • Ability to work independently with little or no direct supervision
  • Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
  • Associates Degree, Vocational Training, or equivalent experience
  • Bachelor's Degree in a related area preferred

Working Environment and Physical Demands

The following are representative of the typical working environment and physical demands of this position.

To successfully perform the essential functions of this job, you will be required to:

  • Communicate with others to exchange information
  • Work within a production facility, warehouse, or manufacturing environment
  • Move yourself in different positions to accomplish tasks in various environments, including tight and confined spaces
  • Convey yourself great distances within and around various work sites and from one work site to another
  • Remain in a stationary position, often standing for prolonged periods.
  • Work in a noisy environment at various temperatures
  • Move objects (equipment, machinery, and products) weighing up to 50 lbs
  • Ascend and descend ladders, stairs, scaffolding, ramps, steps stools, and the like
  • Perform tasks that require you to bend, stretch, push, pull, carry, and reach

Travel Requirements

  • All work is performed at customer's facilities
  • Available on-call
  • Overnight travel may be required, for initial and periodic training
  • Ability to travel by vehicle or airplane, domestically

Salary and Benefits

Packsize offers a competitive benefits package including Paid Time-off, Paid Parental Leave, Health Insurance (Medical, Dental, Vision), Short and Term/Long Term Disability, Life Insurance, and 401(k) matching.

The salary range for this role is $70,000 USD - $75,000 USD; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.

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