HVAC/R Technical Support Engineer

6 days ago

Irving, United States Johnson Controls Full time

What you will do:The Technical Support Engineer will provide remote technical support on VRF products to the Customers in a consistent manner across all product offerings with the clear goal to achieve a special technical support. The role is accountable for positioning our company as a leader in providing reliable Technical Support in a way that is easy for our customers to work well with us. This position is not eligible for Visa sponsorship.How you will do itVRF & Ductless troubleshootingProvide prompt responses to calls coming into technical supportProvide professional responses to emails as they come inKeep track of new product documentation to support customersAssist reps, distributors, and contractors with solving technical issuesLog calls and incidents into the salesforce module to track information by customerUpon request, provide information such as manuals, wiring diagrams, clearances, piping recommendations based on piping rules, or any other information as published by JCHAssist with RTSM onsite request for site visitsFollow up with customers to ensure the job site is complete after recommendations have been givenHelp customers commission job sites and controlsHelp explain control-based questions and commissioning of those controls Knowledge of the following:Interpreting wiring diagramsInterpreting refrigerant flow chartsLogging customer and jobsite info in salesforceReading and analyzing service checker dataWhat we look for:RequiredUniversity or Technical degree3 - 6 years technical support experienceData entry experienceEPA Universal CertifiedStrong written and oral communicationsCritical thinking and problem solvingProficiency in handling multi-task projectsAbility to travel to Dallas, TX as needed for training(s)Preferred 6 years experience as a field technician

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