HVAC/R Technical Support Engineer

2 days ago

Irving, United States Johnson Controls Full time

What you will do:

The Technical Support Engineer will provide remote technical support on VRF products to the Customers in a consistent manner across all product offerings with the clear goal to achieve a special technical support. The role is accountable for positioning our company as a leader in providing reliable Technical Support in a way that is easy for our customers to work well with us. This position is not eligible for Visa sponsorship.

How you will do it

  • VRF & Ductless troubleshooting

  • Provide prompt responses to calls coming into technical support

  • Provide professional responses to emails as they come in

  • Keep track of new product documentation to support customers

  • Assist reps, distributors, and contractors with solving technical issues

  • Log calls and incidents into the salesforce module to track information by customer

  • Upon request, provide information such as manuals, wiring diagrams, clearances, piping recommendations based on piping rules, or any other information as published by JCH

  • Assist with RTSM onsite request for site visits

  • Follow up with customers to ensure the job site is complete after recommendations have been given

  • Help customers commission job sites and controls

  • Help explain control-based questions and commissioning of those controls

  • Knowledge of the following:

    • Interpreting wiring diagrams

    • Interpreting refrigerant flow charts

    • Logging customer and jobsite info in salesforce

    • Reading and analyzing service checker data

What we look for:

Required

  • University or Technical degree

  • 3 - 6 years technical support experience

  • Data entry experience

  • EPA Universal Certified

  • Strong written and oral communications

  • Critical thinking and problem solving

  • Proficiency in handling multi-task projects

  • Ability to travel to Dallas, TX as needed for training(s)

Preferred

  • 6 years experience as a field technician

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