HVAC/R Technical Support Engineer

6 days ago

Irving, United States Johnson Controls Full time
HVAC/R Technical Support Engineer at Johnson Controls summary:

The HVAC/R Technical Support Engineer provides remote technical support for VRF products, ensuring customers receive timely and professional assistance. This role focuses on troubleshooting, documentation, and effective communication while maintaining the company’s reputation for reliable technical support. Candidates should have a technical degree, relevant experience, and strong problem-solving skills.

What you will do:

The Technical Support Engineer will provide remote technical support on VRF products to the Customers in a consistent manner across all product offerings with the clear goal to achieve a special technical support. The role is accountable for positioning our company as a leader in providing reliable Technical Support in a way that is easy for our customers to work well with us. This position is not eligible for Visa sponsorship.

How you will do it

  • VRF & Ductless troubleshooting

  • Provide prompt responses to calls coming into technical support

  • Provide professional responses to emails as they come in

  • Keep track of new product documentation to support customers

  • Assist reps, distributors, and contractors with solving technical issues

  • Log calls and incidents into the salesforce module to track information by customer

  • Upon request, provide information such as manuals, wiring diagrams, clearances, piping recommendations based on piping rules, or any other information as published by JCH

  • Assist with RTSM onsite request for site visits

  • Follow up with customers to ensure the job site is complete after recommendations have been given

  • Help customers commission job sites and controls

  • Help explain control-based questions and commissioning of those controls 

  • Knowledge of the following:

    • Interpreting wiring diagrams

    • Interpreting refrigerant flow charts

    • Logging customer and jobsite info in salesforce

    • Reading and analyzing service checker data

What we look for:

Required

  • University or Technical degree

  • 3 - 6 years technical support experience

  • Data entry experience

  • EPA Universal Certified

  • Strong written and oral communications

  • Critical thinking and problem solving

  • Proficiency in handling multi-task projects

  • Ability to travel to Dallas, TX as needed for training(s)

Preferred 

  • 6 years experience as a field technician


Keywords:

HVAC, Technical Support, VRF Products, Troubleshooting, Customer Support, EPA Certified, Field Technician, Wiring Diagrams, Refrigerant Flow, Commissioning

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