Employment and Training Advisor

3 weeks ago

Atlanta, United States City of Atlanta Full time

Job Posting Open Until Filled

Salary Range: $18.16 - $27.22

ADOLES was created in January 2023 under Mayor Dickens’ administration with a vision to develop a robust workforce that will meet the needs of Atlanta’s expanding city and allow residents a pathway to move up the economic ladder. The department supports Labor and Innovation, Adult, Dislocated Worker, and Youth Employment Services. The Department partners with federal, state, and local governments, colleges, schools, and community and faith-based organizations to deliver comprehensive workforce development services. The department currently administers a portfolio of programs including federal programs including the Workforce Innovation and Opportunity Act and the American Rescue Plan Act. Talent Advisor is responsible for providing oversight to staff that coordinates the direct services to participants. Direct Services may include employment services and training services to WIOA participants in one or more of three categories (adult, dislocated worker, and youth). Under the direct supervision of the Talent Advisor Manager and in a team setting, this position is responsible for providing case management services to customers. Reports to the Employment and Training Manager and/or Workforce Services Executive Director.

 

Major Duties and Responsibilities

List the essential job duties that are specific to the position. These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. ]

Facilitates aptitude test and interest inventory to determine customers’ strengths and weaknesses. 

Develops individualized customer service plans to ensure that their needs are addressed in a manner consistent with the policies and procedures. 

Maintains a caseload of up to 150 files. 

Make appropriate referrals of customers to agencies that will address the needs identified within their individualized customer service plans. 

Intercedes on behalf of customers when appropriate and necessary.

Monitors the services provided to customers for quality and appropriateness. 

Provides case management services to customers that remove employment barriers and facilitate the customers’ transition into employment.

Develops and maintains customer case records in a manner consistent with policies and procedures. 

Ensures customer information is entered and updated in the Georgia Workforce System (GWS).

Participates in staff meetings to discuss the status of each customer. 

Facilitates pre-employment and job readiness workshops. 

Submits reports as required. 

Assists the Site Supervisor as Primary Lead during their absence.

Tracks and report data that is necessary to promote service quality and efficiency. 

Provides excellent customer service at all times. 

Performs other duties as assigned

Knowledge, Skills and Abilities

Strong leadership and communication skills.

Knowledge of workforce development and WIOA regulations 

Knowledge of Local & State workforce regulations and policies 

Knowledge of federal grant regulations.

Experience with databases and data analysis.

 

Proficiency in using relevant software and technology.

Ability to cultivate and drive crucial conversations with internal and external stakeholders leading to actionable, productive outcomes. 

Understanding of systems, processes, and people to develop and implement solutions to problems 

Effective oral and written communication skills 

Ability to build detailed and informative reports and documents for executive leadership, oversight entities, and stakeholders 

Keen attention to detail and ability to address complex tasks with accuracy and efficiency

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