Customer Service Rep

2 weeks ago

Decatur, United States ADM Full time

Job Description Customer Service Rep - Decatur, ILADM Carbohydrate SolutionsThis is a full time, nonexempt positionThis successful colleague will be responsible for providing world class customer support for shipments to customers within ADM Carbohydrate Solutions. As the Customer Support Team is often the first line of communication with customers, this individual must ensure they represent ADM well by being customer-focused and committed to driving solutions to ensure reliability.
It is important that this candidate also maintain positive relationships with various ADM Departments such as the Sales Team, Business Managers, Merchandisers, Technical Team, Operations Team, Transportation Team, etc. There are career growth opportunities within this group as the Customer Support Team is committed to improving processes and driving efficiencies.ResponsibilitiesCreate excellent relationships with customers and be responsive to their needsObtain strong working knowledge of ADM productsObtain strong working knowledge of ADM systemsProcess customer orders, inquiries, and/or complaints within 24-48 hrs. of receipt.Work closely with internal and external colleagues to confirm on time delivery and accurate documentationMaintain electronic customer files containing customer contact detail, special instructions, pricing information, etc.Log pertinent case detail within ADM systems to provide transparency to items needing further reviewAssist with accounts receivable effortsReview various reports to confirm delivery, proper invoicing, etc.Prepare general business correspondenceCoordinate other functions as neededSkills and QualificationsA service-oriented focus on both internal and external customersStrong written and verbal communication skillsAbility to collaborate in a team-oriented environmentA positive customer centric dispositionProficiency in Microsoft Excel, Word and OutlookThe ability to learn web-based and other computer applications as neededExcellent keyboarding skillsBachelor's degree or previous Customer Support experience is preferredExperience using internal systems (i.e. - contract, order, inventory and accounts receivable computer systems) is preferredDecision-making abilitiesMultitaskingThe ability to adapt to adapt to a constantly changing environmentAttention to detailPhysical requirements include: sitting for prolonged periods of time, operating a keyboard, standing, filing, bending, kneeling and effectively working on the telephone.Excited about this role but don't meet every requirement listed? Studies show that often applicants will self-select out if they don't check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.ADM requires the successful completion of a background check. REF:91191BR

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