Account Specialist- West Sacramento

3 days ago

West Sacramento, United States UNFI Full time

PURPOSE:To complete a variety of specialized duties that support functional operations in UNFI International / Military. Works withInternational / military team and customers to assist with order processing, communication with vendors, customers,warehouse team, freight forwarders and brokers. Provides recurring reports and develops ad hoc reports needed tomonitor company and customer businesses. Analyzes data, prepares, and presents results to identify and/or resolvebusiness problems as well as drive business actions in often-critical areas.JOB RESPONSIBILITIES:
Responsible for effectively supporting international / military sales teams and customers through direct customersupport by growing relationships with smaller accounts in specific markets.
Maintain customer service levels by timely order processing, tracking vendor deliveries, invoicing and documentreviews.
Assists with export documentation and obtains necessary certificates and filings.
Prepares order estimates with dating and follows through with all requested changes.
Works closely on routing, freight forwarders and distributors to ensure smooth delivery of all international / militaryorders.
Responds to requests from Category Director, Division Manager or Vendors and makes sales calls on potentialnew or current items with potential sales in specific area.
Advise the department management of any delays, problems and/or questioned any irregularities discovered withinassigned transactions.
Assist with customer claim processing and disposition.
Evaluates data using Access, Excel and other tools to identify root causes and possible solutions to company andcustomer business issues and to support business project and change needs; sources and manipulates data fromcompany and customer.
Record, confirm and reconcile weekly inventory and Purchase Order (PO) quantities from military distributorwarehouses from online data or spreadsheets from distributors. Communicate inventory status with sales teamsand brokers.
Sorts, files and maintains invoices, receipts, or other special department documentations
Provide support to managers and team, with pricing, Account Payables, Account Receivables, and daily officeneeds
Responds to inquiries in area of responsibility
Collects data/information for department use in special projects or reports
Updates information and reports typically on the computer
Checks information for accuracy
Prepares and balances data
Answers department phones as needed and routes to appropriate area.
Perform other relevant job duties as required.JOB REQUIREMENTS:Education/ Certifications: (Required & Preferred)
Bachelor s or associate degree preferred or equivalent related experienceExperience:
0-2 years related experience and/or trainingOther Skills/ Abilities:
Ability to analyze customer department and determine sales opportunities
Ability to prioritize to meet objectives
Motivated and self-starter
Good oral, written and technical communication skills
Good customer relations and diplomacy
Good negotiation, organization and planning skills
Professionalism
Excellent presentation skills
Good judgment is required for this position as there may be times when direct supervision may not be immediately available.PHYSICAL ENVIRONMENT/ DEMANDS:
Most work is performed in a temperature-controlled office environment
Incumbent may sit for long periods of time at desk or computer terminal
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel;reach with hands and arms; and talk or hear.
Incumbent may use calculators, keyboards, telephone, and other office equipment as part of the normalworkday
Stooping, bending, twisting, and reaching may be required in completion of job dutiesThe above statements are intended to describe the general nature of the work performed by the employees assignedto this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skillsrequired of personnel so classified may vary within each department and/or location.All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all.- M/F/Veteran/Disability. VEVRAA Federal Contractor.

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