Senior Rep, Consumer Affairs

3 days ago

West Hills, United States Pharmavite Full time

HELP US BRING THE GIFT OF HEALTH TO LIFE.Working at Pharmavite is an experience like no other. With a focus on complete nutrition for all, each endeavor is urgent and every day counts. You'll have the opportunity to work on the #1 selling national vitamin and supplement brand, Nature Made, as well as an exciting portfolio of other products that are shaping the future of the healthy living industry. Consumer-driven innovation, high quality products and a promising portfolio, all driven by a team with a shared sense of purpose -- that's Pharmavite. Join us to bring the gift of health to life. Responsibilities : Supports daily contact center operational needs, agent onboarding and training to ensure highest service standards and adherence to SOPs. Analyzes consumer feedback for trends and insights, proactively potential questions and concerns through analytics and social listening; develops summary and presents to cross-functional partners (e.g. Quality, Marketing, Legal, Regulatory) to facilitate corrective actions. Develops and maintains Knowledge Base by creating and updating job aids, developing product information sheets, and FAQs used by the contact center.Executes system administration tasks for Consumer Affairs systems.Prepares consumer response templates that are accurate, relevant, and empathetic.Assists and resolves escalated consumer contacts as a back up to Contact Center Leadership Team.Drafts and sends domestic and international Quality Assurance investigation letters to consumers and customers. Performs other duties as assigned.
Minimum Qualifications : Education: AA or Bachelor's degree preferred, or equivalent experience. Emphasis in nutrition and/or the life sciences highly desirable.Certification: None.Experience: A minimum of 3 years of consumer contact experience required.Required Knowledge/Skills/Abilities:Effective oral and written communication skills.Competent knowledge of nutrition and dietary supplements preferred and ability to effectively communicate and convey information to all levels of inquiries.Strong analytical and organization skills.Physical Requirements:
Office type job and conditions.
Frequent, intermittent, intense and/or close attention to details.
Environment:
Limited exposure to disagreeable elements.Safety:
The incumbent must be able to perform this job safely without endangering the health or safety of self or others.Supervisory Responsibilities: None
OUR OFFERHere, career paths aren't predefined, and bureaucratic limitations don't exist -- you have the opportunity to grow, learn from industry pioneers, and develop the way you want to. Pharmavite is investing more in the development of our team -- to help us deliver on our purpose and help you achieve your career aspirations. Our environment is geared to fuel curiosity, encourage experimentation, and generate learning as this is the way we develop ourselves and our organization.Pharmavite is committed to meeting the needs of our employees and their families with a Total Rewards package that's as comprehensive as the vitamins and supplements we deliver to consumers. With competitive compensation programs and standout benefits, we provide employees with optimal health and well-being -- as well as peace of mind. These rewards -- plus our new recognition program -- ensure employees feel supported both at work and home.Annual PayAnnual Pay Range$49,508.00 - $74,313.00T his represents the minimum and maximum base salary range for this role , plus annual incentive. Various elements are used to determine a candidate's starting salary such as job experience, specific skills, and comparison to internal incumbents currently in the role.
This information is provided to applicants in accordance with state and local laws. Pharmavite provides compensation for all overtime hours worked by non-exempt (hourly) employees in accordance with state and federal law. The need to work overtime hours will be determined by management, based on customer and business necessity to meet the needs of our business, Pharmavite may require employees to work overtime.Voluntary overtime requested by non-exempt employees must be approved in advance by the employee's supervisor.Visit Pharmavite.com/careers to learn more about our mission and discover an opportunity that's right for you. Health and wellness begins with us.Pharmavite is an equal employment and affirmative action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to their protected veteran or disabled status, or any protected status. We do not discriminate in employment based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, or any other basis covered by applicable law. All employment is decided based on qualifications, merit, and business need. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications of employees assigned to this job.CALIFORNIA FAIR CHANCE ACT:Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.JOB ALERT FRAUD:We have become aware of scams from individuals, organizations, and internet sites claiming to represent Pharmavite in recruitment activities in return for disclosing financial information.Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All of our career opportunities are regularly published and updated on Pharmavite.com's Careers section.If you have already provided your personal information, please report it to your local authorities. Any fraudulent activity should be reported to:
recruiting pharmavite.com .#LI-DNP
#WIM

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