Patient Care Coordinator

2 weeks ago


Renton, United States HarmonyCares Full time

OverviewHarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice. Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care. Our Shared Vision – Every patient deserves access to quality healthcare. Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other. Why You Should Want to Work with UsQuarterly Bonuses – up to $5000 per yearHealth, Dental, Vision, Disability & Life Insurance, and much more401K Retirement Plan (with company match)Tuition, Professional License and Certification ReimbursementPaid Time Off, Holidays and Volunteer TimePaid Orientation and TrainingDay Time Hours (no holidays/weekends)Great Place to Work CertifiedEstablished in 11 statesLargest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today ResponsibilitiesThe Patient Care Coordinator provides clinical support to HarmonyCares Medical Group patients primarily through phone encounters. They answer inbound inquiries from patients, triaging and communicating to providers with the appropriate urgency. They communicate clinical information to patients on behalf of the provider. The Patient Care Coordinator is a member of the patient’s care team, assisting with necessary care coordination efforts and proactively monitoring patients upon instruction. Essential Duties and ResponsibilitiesProvide medical triage, consistent with scope of practice and competency, for inbound clinical inquiries (via telephone calls and patient portal messages), including inquiries related to new / emerging medical conditions or sick calls, requests for new orders, and questions about medicationsMaintain a paneled caseload of lower acuity patients and will be responsible for tasks such as care plans and proactive outreachInitiate the SBAR process and utilizes appropriate triage protocols when assessing a clinical situation and providing recommendations to patients and providersDocument all phone calls and patient interactions in the EHR promptly by utilizing standard clinical documentation guidelines as required by HarmonyCares and local, state and federal rules and regulationsReview, transcribe, communicate and processes providers' verbal orders, as requestedAssist with patients' medication refill requests, via telephone requests and fax requests, including checking for duplicate refill requests and preparing necessary refill information for provider to review QualificationsRequired Knowledge, Skills and ExperienceAbility to react decisively and quickly in emergenciesKnowledge of medications effects, indications, and contraindicationsExperience with multi-taskingProficiency in using electronic health records (EHR) system, call center technology, and Microsoft Office SuiteAbility to communicate effectively with patients and their family members, and facility staffKnowledge of basic principles, practices and techniques in primary healthcareAbility to read and interpret written information, and write clearly and informativelyAbility to speak clearly and persuasively in positive or negative situations, including listening and getting clarifications, and responding well to questionsPreferred Knowledge, Skills and ExperienceActive LPN/LVN license in the state where patients are located, Foreign Nursing Grad, or Foreign Medical Grad2 years of experience as an LPN or LVNFamiliarity with Medicare and Medicaid insurances and programsExperience in Aprima (EHR) Posted Min Pay Rate USD $26.47/Hr. Posted Max Pay Rate USD $34.56/Hr. Pay Transparency Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations. NoticeHarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.



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