Customer Experience Associate I

3 days ago

Boca Raton, United States Conduent State & Local Solutions, Inc Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Customer Service Representative
Onsite Boca Raton, FL
Hourly rate $16.00 per hour for 1st 90 days.
What you get:

Full-time Employment with Benefits day one including paid Holidays.
Base pay of $14.50 after 90 days with opportunity to make up to $19.50 on incentive plan
Paid Training
WEEKENDS OFF 
Great Work Environment

Requirements:

Must be at least 18 years of age or older.
Must have a High School Diploma, or equivalent. 
Must be able to submit to a background check and drug test.
Must be able to work an 8 hour shift between 7am-7pm (last call) Mon-Fri 

Summary:
As a call center representative, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.
What you will be doing: 

Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
Identify customer needs to ensure the customer is provided complete and accurate information.
Process required transactions via mainframe or web-based applications.
Submit research requests in a concise yet accurate manner.
Maintain a thorough knowledge of the company and client programs, policies, and technology.
Communicate effectively in a warm and empathetic manner.
Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
Provide support to other positions/operations in cases during heavy workloads or absences.

People who succeed in this role have:

The ability to convey complex information in clear and concise terms to ensure customer understanding.
Strong work ethic.
Effective and accurate written and verbal communication skills.
Effective problem-solving skills.
Customer Service Experience.
Can navigate multiple applications and research solutions with ease
Love helping people and guiding them to the best solution for their issue 
Are excited by innovative technology 
Provide calm conflict resolution and problem solving for frustrated customers 
Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers 
Can commit to 100% attendance for three to five weeks of paid training 

Join a rapidly growing organization that can support your career goals
Apply Today
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $14.50 per hour.Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

  • Customer Experience Associate I

    2 days ago

    Boca Raton, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate I

    22 hours ago

    Boca Raton, United States Conduent, Inc. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You Customer Experience, Associate, Customer Service, Retail, Banking, Experience

  • Customer Experience Associate I

    20 hours ago

    Boca Raton, United States Conduent Incorporated Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate I

    3 days ago

    Boca Raton, FL United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate

    2 weeks ago

    Boca Raton, Florida, United States Bolay Fresh Bold Kitchen Full time

    Job OverviewWe are seeking an exceptional individual to join our team as a Guest Services Team Member. In this role, you will have the opportunity to provide unparalleled service to our guests and be an ambassador of our brand's values.About UsBolay Fresh Bold Kitchen is committed to creating a platform for success for every team member who walks through our...

  • Personal Banker Associate I

    6 months ago

    Boca Raton, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and...

  • Personal Banker Associate I

    6 months ago

    Boca Raton, United States Fifth Third Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations...

  • Lderach Store Associate

    4 weeks ago

    Boca Raton, Florida, United States Laderach (USA) Inc. Full time

    The ideal candidate for this role is a brand ambassador who is passionate about providing a wonderful shopping experience for Lderach customers. As a Lderach Store Associate, you will be responsible for delivering outstanding in-store customer experience, including providing thorough and accurate information on Lderach products.Key responsibilities include...

  • Customer Experience Associate, Florida

    23 hours ago

    Boca Raton, United States The Farmer's Dog Full time

    Who We Are The Farmer's Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We're starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced,...

  • Customer Experience Director

    11 minutes ago

    Boca Raton, Florida, United States Victoria's Secret Full time

    Victoria's Secret & Co Customer Experience Manager RoleA dynamic leader is sought after to drive exceptional customer and associate experiences, fueling top-line sales growth. This role reports directly to the Store Manager.Primary Responsibilities:Lead the sales floor, coaching and developing the team, performance management, and selling to achieve...

  • Assistant Store Director, Customer Experience

    2 weeks ago

    boca raton, United States Saks OFF 5TH Full time

    Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores. What This Position Is All...

  • Assistant Store Director, Customer Experience

    1 month ago

    Boca Raton, United States Saks OFF 5TH Full time

    Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores. What This Position Is All...

  • Member Experience Associate

    21 hours ago

    Boca Raton, United States Yoga Joint Full time

    DescriptionWelcome to Yoga Joint!Yoga Joint is a leader in the yoga industry and is always looking for team members who are excited to join our growing brand and who truly are passionate about yoga and its many benefits to overall wellness. Our Team Members have a positive, can-do attitude, are energetic, people-centric, and are truly excited to join our...

  • Customer Service Associate

    2 months ago

    Boca Raton, United States Winn-Dixie Full time

    Winn-DixieWinn-Dixie Retail Stores - 7024 BERACASA WAY [Retail Associate / Team Member] As a Customer Service Associate at Winn-Dixie, you'll: Provide continuous attention to customer needs; Greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address...

  • Customer Experience Advocate

    1 month ago

    Boca Raton, Florida, United States Keller Williams Realty Services Full time

    We're seeking a highly motivated Customer Experience Advocate to join our Keller Williams Realty Services team. As a key member of our team, you will be responsible for delivering exceptional customer experiences by providing top-notch solutions to our agents.Key Responsibilities:Engage with agents to understand their needs and provide tailored...

  • Customer Experience Agent

    4 weeks ago

    Boca Raton, Florida, United States Keller Williams Realty Services Full time

    At Keller Williams Realty Services, we're seeking a motivated and tech-savvy individual to fill the role of Customer Experience Agent. In this position, you will be responsible for engaging with agents to understand their needs and providing top-notch solutions.Key Responsibilities:Provide exceptional customer service by addressing agent concerns and...

  • Customer Support Associate

    20 hours ago

    Boca Raton, United States Emanate Connections Full time

    Our company is passionate about helping those in our local community and we are fortunate to be partnered with charities that do just that. Right now, we are looking for an enthusiastic individual to join our team as the entry-level Customer Support Associate. Primary responsibilities of the entry-level Customer Support Associate role will include:Educating...

  • Flooring Customer Experience Manager

    2 weeks ago

    Boca Raton, Florida, United States NATIONAL FLOORS DIRECT INC Full time

    At National Floors Direct Inc, we are seeking a skilled Flooring Customer Experience Manager to lead our rapidly growing team. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences and managing teams.Job OverviewWe deliver the customer experience and expertise of a high-end floor covering...

  • In-Store Customer Experience Representative

    3 days ago

    Boca Raton, United States CAPITOL LIGHTING OF EAST HANOVER Full time

    Job Type Full-time Description Make your future brighter by joining the Capitol Lighting team! Capitol Lighting has been providing our customers with the best service, best experience, and the best variety in lighting brands since we opened our doors 100 years ago! We're looking for an In-Store Customer Experience Representative for our Boca Raton, FL...

  • Sales Customer Service Associate

    2 weeks ago

    Boca Raton, Florida, United States EssilorLuxottica Full time

    Job Summary:The Sales Associate plays a critical role in delivering exceptional customer service and meeting sales goals. As a key member of the EssilorLuxottica team, you will provide product knowledge, build relationships, and foster a positive store environment.Main Responsibilities:Deliver sales results by cultivating customer relationships and...