Flooring Customer Experience Manager
1 day ago
At National Floors Direct Inc, we are seeking a skilled Flooring Customer Experience Manager to lead our rapidly growing team. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences and managing teams.
Job Overview
We deliver the customer experience and expertise of a high-end floor covering specialty store directly to our customers' homes. Our revolutionary approach to satisfying the floor covering needs of homeowners is part of our commitment to the customer experience.
Responsibilities:
- Managing and leading a mid-sized team to achieve exceptional customer satisfaction and service quality.
- Handling inbound calls and making outbound calls from customers regarding their needs and purchase of new floor-coverings.
- Engaging with prospective customers regarding their floor covering needs and providing solutions that meet their expectations.
- Developing and implementing strategies to improve customer satisfaction and loyalty.
- Providing coaching and guidance to team members to ensure they have the skills and knowledge required to deliver exceptional customer experiences.
Requirements:
- 5+ years of Call Center, Customer Service, or other customer-facing experience.
- 3+ years of leadership experience, preferably in a customer-facing role.
- Familiarity with Customer Relationship Management (CRM) software and best practices.
- Excellent listening and communication skills, with the ability to build rapport with customers.
Benefits and Compensation:
- Estimated salary: $60,000 - $80,000 per year, depending on experience.
- Performance bonuses based on individual and team performance.
- 100% paid training and development opportunities.
- Medical, dental, and vision insurance.
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