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Inside Sales/Customer Service Rep

2 months ago

CHICAGO, United States AYALYTICAL INSTRUMENTS, INC Full time

Join our innovative team at Ayalytical Instruments, a leading provider in the industry of high-precision measuring instruments for physical, chemical, mechanical, and structural properties. We pride ourselves on our commitment to excellence, cutting-edge technology, and fostering a collaborative and supportive work environment. At Ayalytical Instruments, we are dedicated to the growth and development of our employees, offering ample opportunities for professional advancement. Come join a collaborative and supportive team Market segments we cover: Petroleum (Downstream Market), Flavors & Fragrances, Chemicals, Water, Electric Vehicles & other emerging markets.


Key Responsibilities:

  • Be the primary point of contact for existing customers
  • Make 15-20 sales calls per day and accurately track data in our CRM
  • Manage the quotation process and facilitate orders through Distribution partnerships
  • Accurately track daily progress (min. of 15 calls) as call report documents and upload to CRM software
  • Respond promptly to customer inquiries via phone, email, or chat
  • Process orders, forms, applications, and requests from customers
  • Keep accurate records of customer interactions, transactions, comments, and complaints
  • Provide information about products and services, take orders, and process returns
  • Manage and maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments
  • Communicate and coordinate with internal departments to resolve customer issues
  • Follow up on customer interactions and ensure customer satisfaction after-sales service
  • Guide customers through the ordering process, ensuring accuracy and understanding of products
  • Monitor back-ordered or out-of-stock items and communicate status updates to customers
  • Maintain a thorough understanding of product specifications and features to provide expert customer service
  • Ensure adherence to customer service policies and procedures to maintain high-quality service standards
  • Analyze customer feedback and collaborate with management to improve the products and services
  • Keep abreast of new product launches, promotions, and sales strategies
  • Assist with inventory control by reporting any stock issues to the relevant departments
  • Introduce Ayalytical to new prospects to uncover potential and qualify accounts
  • Work with our Distribution partners and Rep Firms to develop new contacts throughout your territory
  • Meet quarterly sales goals by supporting established customers and developing new accounts
  • Build the various manufacturer brands we carry within your US territory by continued brand awareness, phone calls, and customer support
  • Full time in-office- NO REMOTE WORK AVAILABLE


You will be successful in this role if

  • You have a drive to learn the ins and outs of becoming a Sales Professional
  • You enjoy talking to new people and making a memorable impression
  • You enjoy building relationships
  • You are someone who sets goals and meets them
  • You are easy-going and self-motivated
  • You thrive in a collaborative team environment


About us

AYALYTICAL INSTRUMENTS, INC is a small business. We are professional and agile and our goal is to revolutionize the precision instrument industry through innovation, exceptional service, and a commitment to excellence while fostering the growth and success of our team.


Our work environment includes:

  • Modern office setting
  • Snacks & coffee provided
  • Dog-friendly office
  • Regular team events
  • Professional development opportunities


Why Join Us?

  • Professional Growth: Opportunities for advancement in a long-term position within a growing company.
  • Training and Development: Access to training programs to enhance your skills and knowledge.
  • Supportive Team Culture: Be part of a team that values each member's contribution and fosters a collaborative work environment.


Additional Benefits:

  • Insurance
  • 5 days PTO first year, 15 PTO days after first year completed
  • 9-12 paid company holidays per year
  • A small, collaborative team in a West Town office
  • Fully stocked pantry
  • Company-sponsored networking events (bbq's, lunches, etc)
  • Growth potential for stellar employees as the organization grows
  • Employee development and training
  • 401K matching 





Compensation details: 38000-43000 Yearly Salary



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