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Customer Service

2 months ago

Fort Worth, United States Disability Solutions Full time

Responsible for effectively answering inbound calls from our credit card merchants and sales representatives, and resolving issues in order to ensure customer satisfaction.

• Process inbound calls to the point of resolution including customer inquiries, complaints, requests for technical support, and customer account information.
• Provide frontline support for customers and representatives of internal and external sales channels.
• Provide a high level of technical support for multiple product lines, including credit card processing equipment and POS devices.
• Provide customer service related to customer inquiries regarding credit card processing, billing, banking deposits, monthly billing, etc,
• Use logic and technical expertise to troubleshoot credit card processing devices.
• Maintain a high level of knowledge regarding internal procedures, including pricing guidelines and standard payment industry practices.

Basic Qualifications:
Education and Experience: HS/GED and 2 years of related experience or Associates and 0 years

• Prior customer service experience in a call center environment is required.
• Functional knowledge of Microsoft Outlook, Word and Excel.
• Capable of producing comprehensive documentation.
• Experience informing clients, superiors, peers, and direct reports based on their information needs.

Preferred Qualifications:
Education and Experience: Associates and 0 years
• Technical troubleshooting experience preferred.
• Bilingual (English/Spanish) is preferred.

• Maintain above average knowledge of First American’s workflow, policies, procedures, and systems.

• Speaks clearly and effectively in a variety of settings.
• Excellent written communication skills.
• Competently analyzes and prioritizes information to make appropriate recommendations.
• Pays attention to detail. Approaches work in a meticulous and thorough manner.
• Highly productive with minimal guidance or supervision.
• Solves problems by gathering information and evaluating options.

• Track record of maintaining quality standards for the team and implementing quality processes.
• Manages time effectively and prioritizes completing tasks to meet deadlines.
• Has excellent attendance and completes quality work on time.
 

Additional Basic Qualifications:

Must be 18 years of age or older

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer: 

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.