Customer Service Representative

2 days ago


Fort Worth, Texas, United States World Class Automotive Organization Full time
Job Summary:
We are seeking an experienced Customer Service Representative to join our team at World Class Automotive Group. As a Service Advisor, you will play a crucial role in providing exceptional customer service and ensuring the highest level of satisfaction.

In this position, you will be responsible for greeting customers, scheduling appointments, and acting as a liaison between customers and service technicians. Your primary goal is to make customers feel welcome and confident that their needs are being met.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will also possess a strong commitment to delivering exceptional customer service and a passion for working in the automotive industry.

Salary: $60,000 - $80,000 per year.

Key Responsibilities:
  • Greet service department customers promptly and courteously.
  • Listen to customers and clearly translate repair needs to techs.
  • Upsell additional services using low pressure, high integrity methods.
  • Provide accurate repair/maintenance estimates.
  • Adhere to policies on vehicle care and operation.
  • Follow up on each repair and keep customers informed of progress.
  • Sell and manage extended warranties.
  • Inspect repair quality and ensure all work is complete.
  • Notify customers when vehicles are ready for pick up.
  • Review and explain repairs and associated costs with customers.
  • Handle minor customer concerns and complaints.

Benefits:
We strive for a superior customer experience and believe our Associates should have the same superior experience. We offer a range of benefits to support your career growth and well-being, including:
  • A competitive salary.
  • A comprehensive benefits package.
  • Ongoing training and development opportunities.
  • A supportive and inclusive work environment.


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