BEHAVIORAL HEALTH RESPONDER LEVEL II

Department: SRMC BH Mobile Crisis 988 - SRMC

FTE: 1.00
Full Time
Shift: Days

Position Summary:
The Behavioral Health Responder 2 (BHR 2) works with an interdisciplinary team to meet the needs of persons whose lives are disrupted or complicated by mental illness, behavioral disturbances, substance use issues, or the inability to function or maintain in the community. Under the supervision of the BHR 4 or higher, the BHR 2 provides both initial and ongoing behavioral health response for clients at UNM Sandoval Regional Medical Center (SRMC) and in the community, collaborating with other team members to ensure optimal, recovery-oriented care for both mental health and substance using individuals through a variety of treatment services, including but not limited to crisis assessment and management, as well as daily consultation with staff, clients and other care organizations. The BHR 2 serves as a liaison partnering with families, community members, tribal nations, schools, emergency services, and law enforcement providing outreach and linking care recipients to needed resources. The BHR 2 will be available to all SRMC services and will also partner with first-responders to address community needs. This position is mobile, functioning from all settings with the UNM SRMC system and also in the field with community partners. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include neonate, pediatric, adolescent, adult and geriatric age groups.

Detailed responsibilities:
* POLICIES AND PROCEDURES - Maintain departmental policies and procedures, objectives, and quality assurance programs
* INTERVENTION - Provides de-escalation, brief interventions, crisis stabilization, case management, and care coordination under supervision for the SRMC campus and for community members
* CLIENT RESPONSE - Provides emergency client response under supervision whenever necessary, on the SRMC campus and in the community
* PROFESSIONAL DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
* MEETINGS - Attends hospital huddles and uses daily management systems as well as community meetings for proper coordination of care and team communication
* TEAM - Works as a team providing mobile Crisis Now response to dispatches coming from 988 and co-response dispatches with local law enforcement coming from 911 as needed to assist in the evaluation and management of clients in crisis in the community; works as a team to also provide internal crisis response at UNM SRMC when requested
* DEVELOPMENT - Develops and maintains recovery- oriented therapeutic relationships with individuals in crisis through ongoing assessment and stabilization efforts
* INTERVENTIONS - Provides in-person interventions, telehealth, phone triage, and support to clients in need of behavioral health services under supervision
* COLLABORATE - Collaborates with interdisciplinary team to develop person-centered, trauma informed, strengths-based safety planning under supervision
* COMMUNICATION - Provides SRMC and community client updates to supervisor regularly seeking feedback and direction regarding care in one to one supervision and using all SRMC hospital approved methods of communication. Follows direction received from supervisor
* COLLABORATE - Collaborates with all members of the multi-disciplinary team to coordinate care
* SUPPORT - Provides suicide and risk assessment and abatement, intervention to include Certificate for Evaluation as needed as part of the interdisciplinary team
* REFERRAL - Makes referral arrangements with emergency personnel or resources to provide next step care for clients and families
* ASSESSMENT - Under supervision, assesses client’s behavioral health and substance use status and provides evidence-based intervention strategies
* COMMUNICATION - Communicates using all hospital endorsed patient and staff communication tools such as TigerConnect, TeleDoc, Zoom, Teams, etc.
* DOCUMENT - Documents all patient contacts, client compliance, coordination of care, and other information in the electronic health record system
* COMPETENCY - Demonstrates cultural sensitivity and competency in all communities and age specific behaviors
* REQUESTS - Ability to provide rapid communication and response to community dispatches and internal requests
* RESOURCE - Serves as an information resource to clients, staff, and the interdisciplinary team
* OUTREACH - Provides community outreach and education consistent with UNM SRMCs vision and purpose; provides flexibility and accommodation as needed
* ACCOMMODATE - Provides flexibility and accommodation as needed
* BILLING - Ensures all documentation requirements and billing procedures are completed and submitted in a timely manner to ensure accurate and timely reimbursement of agency services
* COMPLIANCE - Ensures that all state, federal, Joint Commission and other oversight regulations are strictly adhered to
* CONFIDENTIALITY - Ability to ensure the security and confidentiality of client information and records in a manner consistent with professional codes of ethics, and hospital policies and procedures
* ATTENDANCE - Maintains prompt and regular attendance
* TRANSPORT - Transports and/or arranges for client transportation as needed
* PARTICIPATION - Participates punctually in job-related training sessions and seminars
* COLLABORATE - Collaborates with peers/staff to develop client treatment strategies and formulate diagnoses
* RELATED DUTIES - Perform miscellaneous job-related duties as assigned
* PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols
* PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes
* PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk
* PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner
* PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right"

Education:
Essential:
* Master's Degree
Education specialization:
Essential:
* Related Discipline

Experience:
Essential:
1-2 years experience in mental health, substance abuse or related field Beginner to intermediate experience with Microsoft Office products including Word and Outlook Experience in or the ability to learn how to use an Electronic Medical Record (EMR) system, which includes appointment scheduling, authorization, tracking, assessments, treatment plans, progress notes, and discharge summaries

Nonessential:

Credentials:
Essential:
* LCSW or LPCC or Marriage and Family Therapist
* Valid New Mexico Driver's License
* CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days
* UNM Vehicle Operator's Permit w/in 60 days

Physical Conditions:
Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work.

Working conditions:
Essential:
* May be credentialed by UNMH Credentialing Committee
* May be required to travel to various work sites
* Sig Haz: Physical risk/injuries due to combative patients
* Sig Hazard: Chemicals, Bio Hazardous Materials req PPE
* Subject to random alcohol and substance testing
* May work in office, vehicles, hospital or various community

Department: Behavioral and Mental Health