Quality Assurance Specialist

3 weeks ago


Chesterfield, Missouri, United States McBride Homes Full time
Job Overview

McBride Homes is seeking a highly skilled Quality & Design Assurance Administrator to join our team. As a leading home builder in Missouri, we pride ourselves on delivering high-quality homes and exceptional customer experiences.

The Quality & Design Assurance Administrator will play a crucial role in ensuring that our homes meet the highest standards of quality and design. This position requires a strong attention to detail, excellent communication skills, and the ability to work collaboratively with production staff and homeowners.

Key Responsibilities:
  • Conduct thorough inspections of entire homes to ensure quality of workmanship and design standards are met
  • Hold production staff accountable for outstanding items prior to pre-closing home walk-through with homeowner
  • Meet with homeowners for pre-closing walk-through to review home and ensure satisfaction
  • Meet with homeowner on day of closing for final walk-through and review of warranty process
  • Meet with homeowner 1 month after closing to ensure customer satisfaction was met
Requirements:
  • 3-5 years' experience in a customer-facing position ensuring products or services meet required quality standards
  • Impeccable customer service skills and knowledge of best practices in customer service and retention
  • Excellent and professional verbal and written communication skills
  • Keen attention to detail with focus on quality and design
  • Professional appearance and demeanor
  • Proficient with MS Office Products, in particular, Excel & Outlook
  • Ability to quickly learn company's products, procedures, and warranty process
  • Ability to work collaboratively in a team environment and manage multiple projects simultaneously

McBride Homes is an Equal Opportunity Employer.



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