Senior ServiceNow Architect

2 weeks ago

Baltimore, United States Domino Technologies Full time

Senior ServiceNow Architect / Full-Time / Hybrid / Baltimore, MD

Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 Join the Domino Tech Team

The Position:
Client: State of Maryland, Maryland Health Benefit Exchange (MHBE)
Position Title: MHBE Senior ServiceNow Architect (RFR100324)
Location: Hybrid; Remote Off-Site and On-Site in Baltimore, MD
Duration: 24-48+ Months

Note: Duration of the base period will be anticipated from November 4, 2024, through June 30, 2026. MHBE will have the unilateral option to renew the term for two additional one-year terms from July 1, 2026, through and including June 30, 2028. Primary work location will be 750 East Pratt Street, 6th Floor, Baltimore, MD 21202. The candidate may be required to work on-site or remote off-site on specific days as determined by MHBE.

The Position Summary:
The Maryland Health Benefit Exchange (MHBE), an independent unit of state government, provides accessible, affordable health coverage to Marylanders. MHBE administers Maryland Health Connection (MHC), the state s health insurance marketplace. Through MHC, Maryland residents explore health insurance plans, compare rates, and determine their eligibility for advanced premium tax credits (APTC), cost-sharing reductions (CSR), and public assistance programs such as Medicaid and the Maryland Children s Health Insurance Program (MCHP).

MHBE seeks up to one (1) Senior Systems Architect (Senior ServiceNow Architect) to provide services related to the planning, architecting, setup, and maintenance of core IT infrastructure and network capabilities, including but not limited to hardware and equipment, operating systems, software, database, middleware, cloud, mobile, and technologies, with the following duties and responsibilities;

- Architect, configure, and customize the ServiceNow platform to meet the organization s specific needs and requirements from multiple teams within the organization.
- Define and manage data structures, such as tables, fields, and relationships.
- Architect, design, and implement business rules, workflows, and UI policies.
- Define roles, and groups required for each workflow; access and permissions based on organizational requirements.
- Provide support for workflow or story related issues.
- Enhance the existing Incident management workflows and define SLA s and Approvals
- Design and implement Problem Management processes in ServiceNow according to Agency requirements.
- Design and implement the Change Management module according to the Agency requirements and ITIL best practices.
- Design and implement the Service Catalog.
- Create and manage service requests and service offerings as defined by the Agency.
- Integrate ServiceNow with internal applications.
- Implement automation through workflows, scripting, and orchestration.
- Develop and maintain reports and dashboards to provide insights into IT service performance.
- Customize and configure reporting tools within the ServiceNow platform.
- Plan and execute platform upgrades.
- Manage patches and updates to ensure the platform s security and stability.
- Design and implement the Knowledge Management module.
- Identify and address issues related to performance and scalability as needed.
- Provide training to end-users and other administrators.
- Document configuration changes, processes, and best practices.
- Design and implement the ServiceNow CMDB as defined by the Agency
- Must be flexible to work overtime as needed, including weekends, holidays, and off-hours.

The Skills and Experience:
- A minimum of five (5) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications at an expert level.
- A minimum of five (5) years of proven experience as a ServiceNow architect, administrator, or similar role.
- A minimum of five (5) years of experience designing and creating incident, problem, and change management modules in ServiceNow, developing and maintaining the Service Catalog.
- A minimum of two (2) years of demonstrated success in configuring and customizing the ServiceNow platform, including knowledge of tables, fields, forms, and workflows.
- A minimum of two (2) years of experience managing user accounts, roles, and groups, enforcing access controls and permissions.
- Familiarity with integrating ServiceNow with other systems and applications.
- Ability to create and customize reports and dashboards within ServiceNow.
- Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB).

The Company:
The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.

The Perks:
- Excellent Market Salary
- Competitive Benefits
- Paid Holidays and Vacation
- Positive Work-Life Balance

Contact Us Today

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